Senior Manager, Business Strategy and Initiative Execution – Identity Customer Experience

Position Summary...

We are seeking a Senior Manager, Business Strategy and Initiative Execution - Identity Customer Experiences for the Customer Digital Identity team. Our team collaborates with product, engineering, design, and business teams, such as eCommerce, Marketing, and multiple teams within Walmart’s growth organization such as Walmart +, Data Ventures, and Walmart Connect, to create a holistic and consistent digital view of customers’ relationship with Walmart.

What you'll do...

Design and develop Identity-driven in-store, online and omnichannel customer experiences  

• Analyze existing CX flows at different touch points 

• Deeply understand customers’ and associates’ pain points 

• Run quantitative analysis on business metrics to support business case building 

• Design experiments to improve identity capture and revenue traceability 

• Support product requirement development where needed 

• Collaborate in cross-functional meetings partnering with product and UX to conduct CX/UX reviews and sign off on experiments 

• Facilitate launching identity customer experiences in store and enable store operations to execute well 

• Monitor product performance, evaluate the outcome and use that to guide product/ experience iterations 

• Keep leadership up to date on the progress of each identity initiative  

 

Communication and stakeholder management 

• Develop effective ways of working with partner teams (e.g., Product, design, engineer, TPM, business teams) to drive initiative design and execution 

• Proactively socialize and share our work and create clarity across teams and stakeholders 

 

Develop Customer Identity Experience strategy 

• Collaborate within the Identity CX team and partner teams to build vision and strategy on how identity experiences can drive CDI and our partner teams’ goals. 

• Socialize strategy with different teams and stakeholders to drive clarity and alignment 

• Build quantitative analysis of different initiatives to support the prioritization process. 

 

You’ll sweep us off our feet if…  

• You are passionate about solving complex challenges. 

• You are customer-centric and data-driven in spirit and execution. 

• You can influence and build consensus by bringing thorough business analysis, both qualitatively and quantitatively. 

• You have a technical background and have managed technical product develop