Associate Administrator - Quality Assurance - Clinical Ops - Full Time 8 Hour Days - (Exempt) (Non-Union)

The Associate Administrator of Quality Informatics and Analytics (AAQIA) position serves as a highly visible champion of quality data analytics for Keck Medical Center of USC. This position is responsible for healthcare quality data standardization efforts for Keck Medicine of USC, with the goal of achieving world class healthcare quality databases that set the standard in healthcare delivery and innovation. The AAQIA provides administrative and operational oversight, development and implementation of organization-wide strategies for Quality Reporting in support of Strategic Planning, Quality Improvement, Performance Improvement and pursuit of High Reliability for the organization. This position will partner with leaders to develop overall strategic direction in the collection, validation, analysis and reporting of data to support the reduction of clinical error, improvement in quality of patient care and safety achieve high reliability in systems approach. This leader will cross departmental boundaries through collaboration with clinicians, project managers, vendors, regulatory agencies and technical experts to ensure the strategic quality plan of the medical center results in improved care and outcomes for our patients. This leader must use expert knowledge to aggregate data from disparate systems and create analytics to solve healthcare problems and support decision making operationally, clinically and financially.

Essential Duties:

• The initial priorities of this position are to: Become fully integrated into and be seen as a trusted and contributing member of Keck’s leadership team by building credibility with leadership through expertise and a collaborative style. Improve the rankings in all publically reported quality metrics. Conduct an assessment of the Quality Department data systems and processes and make recommendations for improvements. Continue to design structure and automate fluid and rigorous processes, systems and infrastructure that lead to higher accuracy, reliability, efficiency and quality departmental work. Primary leadership and direction for creating the infrastructure and resources to support the organization’s quality and safety analytics and informatics strategy and programs. In conjunction with other medical center executives including the CMO, physician leaders, and staff, this position develops strategy, designs projects and processes to ensure both methodological and operational integrity.
• Excellence in Service and Clinical Quality Develops and implements service standards to meet patient and other customer definitions of excellence. Ensures continuous compliance with county, state and federal licensing and accrediting body requirements. Identifies and analyzes trends across services in customer satisfaction and patient experience, quality outcomes, and cost using data to guide change in practices. Enhances and accelerates Keck’s goals to raise clinical quality, improve patient safety, patient experience and provide value to our patients. Supports and accelerates Keck’s Journey toward High Reliability. Fosters and maintains collaborative relationships with external agencies, purchasers, and stakeholders related to quality/performance initiatives. Reviews and evaluates services of Keck Medicine of USC that are affected by medical safety/regulatory issues, identified problems, makes recommendations for improvement, and monitors services to ensure that safety/regulatory recommendations are implemented and the desired results are obtained. Proactively educates Keck Medicine of USC leadership and medical staff regarding data analytics/outcomes, regulatory issues, new statutes/guidelines and medical safety/PI activities. Works directly with all Keck’s quality leadership to collaboratively develop clinical and operational quality standards across the system. Integrate and implements approved systems, procedures and policies related to these standards. Develops and oversees reports that detail quality improvement activities, including periodic reporting of organizational performance data. Collaborates with other leaders and clinicians throughout the organization in a hands-on fashion to build quality, efficiency, effectiveness and a sense of shared accountability. Strengthens the data and information capabilities of the organization and championing a data-driven environment. Ensures that confidentiality of patient, staff, and appropriate management data is maintained, and delivers immediate and certain consequences when confidentiality is compromised. Identifies and implements unique and varied initiatives aimed at improving patient care quality. Collaborates with other executives and engages with leaders and clinicians throughout the organization and helping develop a culture of continuous improvement and excellence.
• Organizational Strategy and Implementation Collaborates with executive staff and other directors to understand external