Technical Account Manager

Technical Account Manager – Energy Efficiency 

Location: Missouri Remote 

We are currently seeking a Technical Account Manager to join our Utility Program Service Division to provide critical outreach and operational support for New Mexico based energy efficiency programs. 

Why you will love working here:

• Quality of life: Flexible workplace arrangements, work-life balance
• Investment of the community: Donation matching, volunteer opportunities
• Investment in you: Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan
• And many, many more (Ask your recruiter for more details!)

What you will be doing:

Account Management Support – 70%  

• Contractor and distributor account management specific to HVAC and Water Heating programs including MOU’s, participation agreements, forecast, budgets and monthly payment reconciliations. 
• Contractor and distributor communications including management of inboxes, outreach and training, relationship building activities, technical assistance, and guidance on energy efficient technologies and practices to those participating in utility-sponsored programs 

Operations Support – 30% 

• Operational support includes incentive application review and processing, customer escalation management, clear project flaws, invoice review, check reports, managing check commitments and requests. 
• Working as part of a team to ensure that the evaluation, implementation, and verification of residential energy efficiency projects are successfully executed in the New Mexico market.  

What we need you to have (minimum qualifications): 

• Bachelor’s Degree (or applicants can substitute one year of related experience for one year of education)  
• 2+ years of related work experience   

What we would like you to have:

• Knowledge of energy efficient space and water heating equipment 
• Familiarity with building principles, energy audits, and energy savings calculation 
• Knowledge of residential energy modeling 
• Experience working on successful energy efficiency program 
• Utility experience and understanding of Demand Side Management (DSM) program implementation 
   

Professional Skills: 

• Strong working knowledge of basic business principles and successful business practices/strategies  
• Excellent verbal, interpersonal and written communication skills 
• Strong analytical, problem solving, communication and excellent self-motivation skills are required 
• Ability, expectation, and responsibility to work independently with minimum supervision 
• Utility experience or working on successful energy efficiency program 
• Familiarity with ENERGY STAR, and other program platforms 
• Sound business ethics, including the protection of proprietary and confidential information 
• Ability to work with all levels of internal staff, as well as outside clients, contractors, and HVAC organizations 
• Proficiency in MS Office Applications (Word, Outlook, Excel, PowerPoint) and ability to learn ICF energy efficiency database/project tracking system 
   

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email Candidateaccommodation@icf.com