About Us 

We’re not like other insurance companies. From our specialty products to our business model, our culture to our results — we’re different. Different is who we are, and how we work, interact, deliver and succeed together. Creating a different and better insurance experience doesn’t just happen. It takes focus and a shared passion for going beyond the expected to forge relationships and deliver care that makes a difference. This approach rises from and is supported by our talented, ethical and smart team of employee owners united around a single purpose: to work alongside our customers and partners when they need us, in unexpected ways, with exceptional results. Apply today to make a difference with us. 

RLI is a Glassdoor Best Places to Work company with a strong, successful background. For decades, our financial track record has been stellar — a testament to our culture and validation of our reputation as an excellent underwriting company. Our insurance subsidiaries are rated A+ “Superior” by AM Best company and A “Strong” by Standard & Poor’s. Check out our strong financial track record here.

Position Purpose

• This is a 100% in office position

• Hours: 8:00am-4:30pm; Monday - Friday

• Location: Downtown Chicago ( Ogilvie Transportation Building / Accenture Tower)

Provide timely, efficient, and accurate support in Branch office including clerical and office related responsibilities. As time permits, helps with issuing policies; statistical coding; other miscellaneous back-end processes for new, renewal, and endorsement transactions.

Principal Duties & Responsibilities

• Serves as primary receptionist for the branch office.

• Provide administrative support for branch office and coordinate building and technology efforts with building management, Facilities and/or IT.

• Performs general clerical work and miscellaneous office duties as a branch office administrative assistant.

• Sorts and routes incoming mail, email, faxes and package for the branch office

• Performs simple and routine data entry.

• Order MVRs, inspections, premium audits, and loss runs as required.

• Maintain electronic underwriting file.

• Solicit renewal transactions.

• As necessary, re-format data for import into front end system

• Provide basic operational support for the product line’s underwriters.

• Provide back-up support for other Operations Assistants as needed.

• Provide operational, production, and underwriting reports as requested, utilizing front-end systems and/or Business Objects.

• Ensure the statistical coding and policy issuance complies with regulatory requirements for each insurance transaction.

• Create policy documents which represent the insurance transaction bound by the underwriter.

• Assist in special projects and other tasks when needed.

Education & Experience

• Associate's degree preferred.

• Must have completion of a high school education or its equivalent and 1-4 years' experience in a similar position.

• Experience in insurance industry preferred.

• Bilingual in English and Spanish preferred

Knowledge, Skills, & Competencies

• Ability to follow operations procedures as outlined by supervisor/manager.

• Ability to meet processing deadlines with minimal error.

• Ability to manage a variety of projects, both long- and short-term simultaneously.

• Ability to use database software including Windows operating systems, computer network environment and printers to process insurance policy changes.

• Accurate data entry

Personal & Professional Growth

RLI encourages its employees to pursue professional development work in insurance and job-related areas. We make a commitment to employees to provide educational opportunities that help them enhance their skills and further their career advancement. RLI fos