Global Program Manager - GTM Program Management Team

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

Global Program Manager - GTM Program Management Team

Why We Have This Role

As a Senior Program Manager, you will tackle the company's most strategic and complex challenges, leveraging advanced program management methodologies to drive transformational change. In this role, you'll orchestrate cross-functional initiatives that directly enhance customer experiences and operational excellence. Working in close partnership with Q Leadership and key stakeholders across Services, Sales, Product, Engineering, IT, and Finance, you'll identify root causes, implement scalable solutions, and establish operational frameworks that elevate our organization's performance. Your ability to navigate complexity, influence across teams, and deliver high-impact results will be essential in shaping Q's future success.

How You’ll Find Success

• Can drive enterprise-wide transformation initiatives from inception to execution, developing comprehensive strategies that align stakeholders and deliver measurable business outcomes
• Able to act as a thought partner to very Sr Stakeholders to create scalable solutions to multifaceted complex problems of a crossfunctional nature 
• Build and maintain influential relationships across all levels of the organization, serving as a trusted advisor to senior leadership while effectively managing complex stakeholder dynamics
• Design and implement scalable operational frameworks that enhance efficiency, reduce complexity, and drive sustainable improvements across the business
• Lead through ambiguity, breaking down complex challenges into structured work streams while maintaining clear visibility into dependencies, risks, and milestones
• Leverage data-driven insights to identify opportunities, measure program effectiveness, and guide strategic decision-making
• Foster a culture of operational excellence by establishing best practices, developing repeatable processes, and facilitating knowledge transfer across teams
• Balance multiple high-priority initiatives simultaneously while maintaining flexibility to adapt to changing business needs and emerging opportunities

How You’ll Grow

• Building an extensive internal network through high-visibility projects, positioning you to understand how different parts of the business interconnect and influence company-wide decision making
• Developing advanced stakeholder management capabilities by collaborating with diverse leaders, each bringing unique management styles, business priorities, and problem-solving approaches
• Expanding your strategic toolkit as you tackle increasingly complex business challenges, learning to navigate enterprise-level transformations while measuring and communicating impact

Things You’ll Do 

• Own and drive large-scale, multi-year transformation programs that span multiple business units, ensuring alignment with company strategy and delivering measurable business value
• Develop comprehensive program frameworks including governance structures, communication plans, risk management approaches, and success metrics that enable effective execution
• Create and maintain executive-level reporting to communicate program status, risks, and recommendations to senior leadership, including regular updates to Q Leadership
• Establish and chair steering committees and working groups, facilitating problem solving and decision-making processes across diverse stakeholder groups
• Design and implement change management strategies to drive adoption of new processes, tools, and ways of working across the organization
• Lead detailed analysis of operational metrics and business processes to identify improvement opportunities