ADMINISTRATIVE SUPERVISOR

Posting number: 39377

Department: Administration and Regulatory Affairs

Job classification: ADMINISTRATIVE SUPERVISOR

Posting type: Open & Promotional

Categories: Administration, Professional

Summary

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Applications accepted from: All Persons Interested 
Section: 311 Call Center
Reporting Location: 2805 McKinney St, 3rd Floor
Workdays & Hours: Monday - Friday*
*Subject to Change 

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS

• Supervises and directs personnel engaged in communications and various record-keeping activities and provides general information and customer assistance for quality service.
•  Supervises the daily activities of the Communication Center and offers technical assistance to ensure an effective operation.
• Plans, organizes and schedules resources to meet current and future production requirements.
• Prepare daily operational reports indicating any malfunctions of equipment and those programs that are carried to another shift.
•  Handles difficult calls from the public to ensure the most effective procedures are implemented.
• Monitors the productivity and performance of 3-1-1 telecommunicators.
• Assists with developing and updating manuals, such as policies and procedures and training.
• May be required to be 'on call' during emergency situations.

Working Conditions 
The position is physically comfortable, the induvial has discretion about walking, standing, etc

This is a Houston Public Works Emergency Management position at the Tier I Level.

Examples of duties

EDUCATIONAL REQUIREMENTS
Requires a Bachelor's degree in Business Administration, Accounting, Political Science, Psychology or a closely related field.  
  
EXPERIENCE REQUIREMENTS
Three years of experience in personnel, administration, accounting or a closely related field are required.

Directly related professional experience may be substituted for the education requirement on a year-for-year basis.

LICENSE REQUIREMENTS
None

Qualifications

**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6. **

Supplemental information

SELECTION/SKILLS TESTS REQUIRED:   None
However, the department may administer a skill assessment evaluation. 

SAFETY IMPACT POSITION:  Yes
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

Pay Grade 22

APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by visiting:
http://agency.governmentjobs.com/houston/default.cfm or call 832-393-6020.

If you need special services or accommodations, call 832-393-6020. (TTY 7-1-1)

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. 

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided. 

EOE Equal Opportunity Employment<