Part Time Night Auditor

About ASH

ASH Hotels designs, develops, owns and operates a very special collection of properties. In our world, a hotel is much more than a destination to meet, dine, or sleep. Rather, it is a dynamic site of imagery and emotions, interactions and sensations manifesting within the walls of a beautifully restored local legend - a living movie set. An ASH hotel is a connection to the past and a beacon for the future, layered in nuanced storytelling that invites exploration time and again. 

Located in the heart of historic downtown Providence, The Neptune is a 52‐room hotel housed in an early 20th century brick building that has been thoughtfully restored by owner and designer ASH NYC. Once a brothel, the 5-story 1911 building sits in the center of a vibrant culinary and cultural ruckus and is located just a few blocks from Brown University and the Rhode Island School of Design. Whether in one of our communal spaces or lounging in-room, The Neptune captures the ever-alluring legacy of East coast college towns. Culling from the most innovative underbelly of historic and contemporary Providence, The Neptune makes semi-secret exclusivity accessible to everyone. 

About the role

We're seeking a reliable and detail-oriented Night Auditor to be the overnight guardian of our hotel. In this essential role, you'll ensure our property runs smoothly during the quiet hours while providing exceptional service to late-arriving and early-departing guests. You'll handle front desk operations, maintain security, and complete important daily reporting that keeps our operations seamless. This position is perfect for someone who enjoys working independently, values responsibility, and appreciates the unique atmosphere of a hotel during the overnight hours. We're looking for a night owl who takes pride in being the reliable foundation that allows our day team to hit the ground running each morning.

Daily Responsibilities

Front Desk & Guest Services

• Welcome and check in late-arriving guests with warmth and professionalism
• Process early morning checkouts and handle guest billing inquiries
• Answer phone calls and respond to guest requests or concerns promptly
• Assist guests with local recommendations, directions, and hotel information
• Handle wake-up calls, maintenance requests, and emergency situations
• Maintain detailed logs of all guest interactions and incidents

Financial Operations & Reporting

• Complete daily audit procedures including room revenue reconciliation
• Run end-of-day reports and ensure all transactions balance correctly
• Process credit card authorizations and handle cash handling procedures
• Review and verify room charges, taxes, and adjustments for accuracy
• Prepare daily reports for management and morning shift teams
• Monitor group blocks, reservations, and room inventory for the following day

Security & Property Management

• Conduct regular security walks of the property including all floors and common areas
• Monitor security cameras and respond appropriately to any concerns
• Ensure all doors, windows, and access points are properly secured
• Document any maintenance issues, suspicious activity, or safety hazards
• Coordinate with overnight maintenance staff or emergency services when needed
• Maintain key control and access logs for staff and vendor entries

What We're Looking For

Experience & Skills

• Previous hotel front desk or customer service experience preferred
• Basic computer skills and ability to learn property management software
• Strong math skills and attention to detail for financial reconciliation
• Excellent written and verbal communication abilities
• Problem-solving skills and ability to handle unexpected situations calmly
• Physical ability to walk property during security rounds