Administrative Assistant II (National Accounts Property)

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential. 

CNA seeks to offer a comprehensive and competitive benefits package to our employees that helps them — and their family members — achieve their physical, financial, emotional and social wellbeing goals.

For a detailed look at CNA’s benefits, check out our Candidate Guide.

JOB DESCRIPTION:

Job Summary

Completes a broad variety of tasks including: pro-active calendar management and prioritization; coordinate travel arrangements; complete expense reports; organize and prepare for meetings including gathering documents and arranging logistics; draft, review and send communications; interact with others and resolve issues which may be sensitive and confidential in nature; act as liaison between management and other business units; prepare presentations and reports using MS Office Suite (primarily Excel and PowerPoint); and general office management (new hire set up, order/maintain office supplies & equipment).

The ideal candidate will possess strong organizational and communication skills with ability to successfully interact across a broad range of individuals including members of Senior Management both internal and external. Expertise in the Microsoft office suite (Outlook, Word, Excel, and PowerPoint) is required. Previous insurance or financial services industry experience is desirable.

Essential Duties & Responsibilities

Performs a combination of duties in accordance with departmental guidelines:

1. Assists management in the coordination of organizational administration activities which may include but would not be limited to performance reviews, cost center updates, customer issues, industry conferences and team meetings.

2. Within scope of authority, resolves problems and issues independently and proactively.

3. Drafts, prepares and distributes correspondence, memos, and other documents and reports, which require the use of office technologies and software applications.

4. Collaborates with internal and external contacts regarding business unit administration matters.

5. Schedules and coordinates meetings, conferences, travel arrangements and maintains group and manager's business calendar.

6. Acting with a sense of urgency, prepares, processes and submits reports, which may include timekeeping and other payroll/business operations processes; may train staff or management on timekeeping and other administrative tools and processes.

7. Conducts research on assigned topics and summarizes information.

8. May establish and maintain official documents and records in appropriate files.

9. May assist management in special projects.

10. May attend meetings, seminars etc. and records notes or provides information as needed.

11. May back up other Administrative Assistants and may provide administrative assistance to other functional areas and office locations.

May perform additional duties as assigned.

Reporting Relationship

Typically Supervisor or above

Skills, Knowledge & Abilities

1. Excellent written and verbal communication skills including professional phone etiquette.
2. Excellent interpersonal skills with the ability to effectively interact with internal and external business partners and staff at all levels.
3. Strong computer skills including Microsoft Office suite and other business related software systems.
4. Excellent organizational and time management skills including ability to prioritize and coordinate multiple tasks, as well as anticipate business needs.
5. Overall general knowledge of the insurance industry and the business units.

6. Strong analytic skills.

7. Ability to independently navigate the complexities of a matrix organization.

8. Ability to handle highly sensitive and confidential information while exercising professionalism and discretion.

Education & Experience

1. Some college with course work in Marketing, Business, Accounting, etc. desirable.
2. Typically a minimum four years strong administrative experience with insurance industry experience strongly preferred.

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