Real Estate Operations

About Roam

Roam is the platform for purchasing a home with an assumable low-rate mortgage, with seed funding from Founders Fund and other institutional investors.  Our mission is to make homeownership 2x more affordable for 1 million Americans by 2030. We see Roam as the rails for a new system that will process the largest purchase of our lives and be able to adapt to any economic environment. 

We are in the middle of the largest dislocation in economic history, a time that begs for bold solutions, not incremental ones. While US real estate is the largest, and arguably most important, asset class - most real estate startups take an incrementalist approach and never break through the clutter. Our team takes a fresh perspective on the largest transaction in a consumer’s life, made possible by the largest dislocation in economic history at a time that begs for a fresh solution to affordability.

How we do it

We provide consumers with a 3rd option when they buy a home: cash, mortgage, or Roam.

Our first product helps homebuyers wind back the clock and purchase their home with a low-rate mortgage included. We facilitate this experience with the mortgage assumption, a home loan that allows the homebuyer to take over the existing mortgage terms from the seller, reducing their monthly payments by up to 50% and closing costs by up to 75%.

About the role

The Real Estate Operations team is our in-house group of real estate experts who help guide our buyers through the mortgage assumption process. This team is responsible for bringing the industry expertise that ensures our customers have world-class insights only a few clicks away. Reporting to our Head of Operations, you will be the first member of the Real Estate team, building the function from the ground up.

• After 3 months you will…

  • Take the lead as an expert voice in real estate and underwriting processes across the organization. 

  • Become our internal subject matter expert (SME) on all things underwriting, assumption processing, and real estate. You’re joining partnership conversations as our resident expert and answering questions for our internal team, too. 

  • Be the go-to for our customer experience team. If they have expert questions, need escalations, or need guidance from a content point of view; you’re their person. 

  • Help our Customer Experience Operations lead design their SOPs and Playbooks. You’ll make sure we’re using the right language, provide clear guidance on customer FAQ’s, and the ways we answer and talk about loans and real estate. You’re helping us always stay compliant in that department. 

• After 6 months you will…

  • Guide clean customer processes from end to end, shepherding loan assumptions through every twist and turn. 

  • Have built relationships with assumption departments at key servicers (PennyMac, Lakeview, Navy Federal, USAA, etc). Those relationships are so strong you can escalate issues with the right people to make things happen. 

About you

We value bold, self-directed people who carry themselves with urgency. Our team has a bias for action, a need for speed, and a soft spot for those who sweat the details. To change the way we buy homes will require courage and conviction. If you have both, we hope you will join us. We think if you have the following skills, experience, and attributes you’d be successful at Roam:

• Come with experience. You have 5+ years of experience in underwriting and processing loans at a major servicer (PennyMac, Lakeview, Navy Federal, USAA, etc) and you’ve likely made a pivot into a real estate startup.  You know how these behemoth organizations work. And you also know who the right folks are to call to escalate challenges and move transactions forward.  

• Act like an owner. You are self-directed and carry yourself  with a sense of urgencyY. You know how to identify and prioritize needs, and do what it takes to ensure that urgent and important needs are acted on immediately.

• Comfort with fast-pace and constant ambiguity. This role is not for the faint of heart. We’re an early stage startup, you’ll constantly be navigating new challenges and need to be comfortable moving extraordinarily quickly and through mountains of things that need to be accomplished. 

• Player/Coach. You’ve built and developed a team and been a people manager in a past role. Y