Professional Standards Manager

Maintaining efficiency and economy in operations management requires flexibility in job assignments. While each employee shall have a primary responsibility for the job in which that employee has been hired or later promoted to, each employee may be expected to perform other jobs from time to time.

SUMMARY:

The Professional Standards Manager is a management-level position within the Transit Security and Passenger Safety Department. This position will be responsible for the review of any significant and/or critical incidents and events for the purpose of determining risk factors and identifying policy, procedure, and training issues. The Professional Standards Manager will monitor, assign, and investigate field incidents, alleged personnel misconduct, claims for damages against the MTS Transit Security and Passenger Safety Department, as well as any other incidents, as assigned by the Director or Deputy Director.

The Professional Standards Manager will also conduct comprehensive quality assurance audits, as assigned or requested, to ensure adequacy of internal department controls, compliance with applicable rules, regulations and laws, and appropriate use of department resources.

Application Review: This position will remain open until filled.

EXAMPLE OF DUTIES:

Essential Functions

• Responds to critical incidents as necessary for risk and liability assessment.
• Conducts administrative reviews of critical incidents and coordinates the briefing of these critical incidents with senior management staff.
• Monitors and/or reviews use of force incidents, at-fault collisions, misconduct cases revealing policy/training issues, any incident likely to lead to complaints, claims, adverse media coverage, policy, procedure, or training review, possible worker’s compensation fraud, or any event or incident as assigned.
• Maintains functional supervision of all Customer Relationship Management (CRM) complaints and inquiries for damages against the department, which involve department members.
• Prepares appropriate investigative reports.
• Conducts annual reviews of the department’s Standard Operating Procedures (SOP) manual.
• Performs quality assurance reviews and prepares reports articulating their findings and recommendations with regard to the adequacy of internal departmental controls that are used to assist management in accomplishing department objectives and goals.
• Recommends disciplinary action based on incident review.

Duties May Include, But Are Not Limited To, The Following:

• Performs other duties as assigned.

QUALIFICATIONS:

Knowledge, Skills and Abilities

Knowledge of or ability to learn MTS policies and regulations; ability to read, understand and apply MTS policies, regulations and union labor contracts; ability to write letters, memoranda and reports using clear, concise and grammatically correct English; ability to speak clearly, distinctly and effectively in person-to-person or small group situations using tact and diplomacy; ability to coordinate and initiate actions necessary to implement decisions and delegate responsibilities to appropriate personnel; ability to establish and maintain priorities in order to complete assignments by deadlines without detailed instructions; skill in verifying the accuracy and completeness of forms and reports; knowledge of Microsoft Word and Excel and the ability to learn and use other software that MTS might have or acquire; strong organizational skills; ability to work effectively with other divisions within MTS; strong problem solving sills; strong presentation skills; ability to maintain strict confidentiality; and knowledge of law enforcement investigative procedures.

Special Skills/Knowledge

• Applicable knowledge of Federal, State, County and Municipal laws that apply to transit
• Criminal investigative procedures
• Administrative investigative procedures
• Training techniques and philosophies
• Use of force standards

Physical Requirements

The successful candidate must be able to fulfill the physical demands of the job such as walking, stooping, sitting, bending, reachi