Customer Experience Program Manager

In This Role, Your Responsibilities Will Be:
•    Partner with leaders across the organization to initiate, plan, execute, control, and close major cross-functional initiatives while ensuring critical business outcomes are delivered.
•    Gather and validate requirements with stakeholders and drive planning and execution of transformational initiatives across different organizations.
•    Form and lead cross-functional teams to achieve project objectives and foster collaboration across groups.
•    Lead program teams in creating actionable deliverables such as project plans, decision logs, risk logs, and communication plans.
•    Build strong partnerships with internal and external stakeholders to drive adoption and deliver desired business outcomes.
•    Recommend innovative plans and processes to improve program functions and execute change management plans.
•    Communicate effectively at all levels, maintaining and disseminating project information to senior management and stakeholders.
 

Who You Are:
•    Strong Customer Focus
•    Ability to Communicate Effectively 
•    Manage Ambiguity 
•    Desire to Ensure Accountability 
 

For This Role, You Will Need:
•    7–10 years of experience leading, executing, and scaling programs across organizations (Program, Project, and/or Portfolio Management).
•    Bachelor’s degree or equivalent experience; MBA is a plus.
•    Ability to work in dynamic cross-functional environments, navigate ambiguity, and bring clarity and structure.
•    Strong analytical thinking with a natural tendency to use data for decision-making and prioritization.
•    Executive stakeholder management experience and strong business acumen with excellent collaboration and problem-solving skills.
 

Preferred Qualifications That Set You Apart:
•    Knowledge in sales and operations or consulting roles.
•    Ability to coach and mentor teams in planning and organizing work.
•    Proven effectiveness in driving complex multi-stakeholder planning processes and cross-team programs.
•    Experience in change management (certification is a plus).
 

Our Culture & Commitment to You:
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive.