Senior Operations Lead, LCT Program

About Lyra HealthLyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, 10 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.
About the RoleLyra Health is looking for a Senior Operations Lead to oversee our efforts to enable provider productivity within our Lyra Care Therapy (LCT) program. You will manage a small team and work in close partnership with stakeholders across Clinical, Operations, Product, and Analytics to identify, launch, and scale new initiatives to improve provider productivity. 
This role will be a great fit if you are energized by setting a strategic vision, effectively roadmapping and prioritizing with a team, driving cross-functional alignment, and enabling scaling efforts within our core LCT program and beyond. You will succeed if you are strategic, proactive, data-driven, detail oriented, highly organized and excel at aligning stakeholders to achieve business impact.

Responsibilities

• Identify key opportunities and areas of investment to improve provider productivity and then successfully build a roadmap to get there
• Oversee all day-to-day operations related to supporting our providers and clinical team manage provider productivity, including key reporting efforts, quarterly performance-based compensation processes, and ongoing productivity interventions 
• Scope, manage and own the end to end execution of key operational initiatives linked to provider productivity such as developing new metrics to track provider performance, improving existing processes to better scale with us, and evolving existing cross-functional meeting spaces to more effectively collaborate
• Partner closely with key cross-functional partners (e.g., clinical, product/design, data science, analytics, HR/Legal) to execute on key components of the operational roadmap
• Manage a small operations team, guiding them in identifying high-impact priorities to support provider productivity that align with the program’s goals and supporting them with their professional development
• Closely monitor key program metrics related to provider productivity, identifying and proactively addressing operational risks and opportunities

We are deeply invested in building a diverse operations team to best support our diverse provider team and client populations.

Qualifications

• 10+ years of work experience, with a background in strategy and/or high growth healthcare operations, experience in healthcare a plus
•  2+ years of management experience leading small to medium sized teams, with a specific and proven impact on individual development
• Demonstrated ability to successfully set up the broader strategic direction and roadmap for teams, capabilities, and initiatives balanced with strong attention to detail
• Quantitative with a love of diving into numbers to identify insights and opportunities for action
• Proven ability to set up cross-functional teams up for success and to direct their efforts to achieve ambitious deadlines 
• Exceptional communication and organizational skills
• Ability to innovate and creatively solve problems in a highly collaborative manner
• Self-motivated with the ability to prioritize and balance priorities in a dynamic and constantly evolving work environment
• Passion for mental health and changing the healthcare landscape

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.
By applying for this position, your data will be processed as per Lyra Health Workforce Privacy Notice. Through this application, we will collect personal information from you including your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra.  We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA).  Providing this information is optional and completely voluntary.  If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Inf