Senior Manager Business Process Consulting Services

Hajoca Corporation is one of the country’s largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies. Founded in 1858, Hajoca is a company based on the principles of “Service, Integrity, Reliability,” and on relationships of trust and support with teammates, customers, and suppliers. Throughout its history, Hajoca has played an active role in shaping advances in plumbing. However, we attribute our success to two simple truths; a unique business philosophy and talented people. Hajoca is all about the people, who give us our advantage, and who will guide us successfully into the future.

Hajoca has over 400 locations nationwide, called Profit Centers; and at the foundation of our family of businesses is a National Support Center (NSC) where Centers of Excellence are dedicated to enabling the success of our Profit Centers.

The Eclipse Business Solutions team in our National Support Center (NSC) is looking for a Senior Manager Business Process Consulting Services. This is a fully remote position. Applicants may be based anywhere within the United States.


Are you an expert in evaluating and improving business processes? Do you possess strong data collection and analysis skills? Do you enjoy extensive collaboration and leading your own team? If so, then we’d like you to join our dedicated team as Senior Manager Business Process Consulting Services.


About the Role:

The Senior Manager Business Process Consulting Services operates within a centralized IT organization, providing process guidance and expertise to individual Profit Center (PC) locations operating in a highly decentralized business model. This leader assists Hajoca Profit Centers achieve operational improvement, collaborating with technology and business teams to define best practices for operating a business within the framework of the Epicor Eclipse ERP. This individual identifies and analyzes opportunities to improve efficiency, reduces costs, and coaches the PCs to improve overall performance.


You will:

Be responsible for the following:

• Process Analysis and Assessment

◦ Foster strong partnerships with Profit Centers to analyze business operations and leverage learnings to identify the needs of the business and create and provide recommendations for business process improvements.

◦ Analyze processes to identify bottlenecks, inefficiencies, and areas for improvement.

◦ Evaluate the impact of process changes on overall business operations.


• Process Redesign and Improvement

◦ Evaluate existing PC operations and collaborate with PC leadership on the development and recommendation of process improvement strategies and initiatives.

◦ Collaborate with teams to redesign processes, eliminate redundancies, and enhance PC operational efficiency, leveraging the Eclipse system.

◦ Engage with critical stakeholders to identify KPIs targeting business enhancements that align with Leadership and Hajoca strategies and initiatives and promote positive and measurable progress.

◦ Partner with IT leaders and Analysts to leverage Enterprise Data Management Solutions for developing operational KPI metrics and reporting in Excel and Power BI.


• Data Collection & Analysis

◦ Gather data and metrics related to current processes and performance.

◦ Utilize data analysis tools and methodologies to identify trends and areas for improvement.

◦ Make data-driven recommendations for process enhancements.


• Change Management

◦ Facilitate change management efforts to ensure smooth adoption of new processes.

◦ Communicate changes effectively to employees and stakeholders.

◦ Provide training and support for teams impacted by process changes.


• Documentation and Standardization

◦ Create process-related supporting manuals, flow charts, foundation blocks for operational framework.

◦ Ensure processes are optimized and well-documented for consistency.


• Continuous Improvement

◦ Stay updated on industry best practices and emerging trends in process optimization.

◦ Lead and participate in ongoing process improvement projects.


• Cross-functional Collaboration

◦ Collaborate with various departments and teams to gather input and feedback on process improvements.

◦ Build strong relationships with stakeholders to ensure buy-in and support of process changes.


• Team Management

◦ Provide effective leadership to the team, including hiring, training, and coaching team members. Set clear perfor