Sr. Project Manager, ERP

OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov’s mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com.

Job Summary:

The Senior Project Manager will demonstrate exceptional ability to manage project scope (quality deliverables and customer experience), time (duration), and costs (effort), manage communications effectively with internal and external stakeholders, manage the solution development: deliver successful solution deployments in close partnership with cross-functional teams, while managing customer expectations: maintaining a seamless customer experience and overall satisfaction from the process and the results.

The Senior Project Manager brings a strong track record of leading complex, cross-functional ERP deployments, balancing scope, timeline, and cost while delivering high-quality outcomes and exceptional customer experiences. Acting as the primary owner of delivery, this individual partners closely with customers and internal teams to ensure successful solution implementations, clear communication, and sustained customer satisfaction throughout the project lifecycle.

Responsibilities:

• Set scope, timeline, and deliverables to ensure a successful deployment for multiple customers

• Lead end-to-end ERP and OpenGov solution implementations, owning project scope, schedule, budget, and quality of deliverables

• Provide leadership to deployment team members and customer resources

• Monitor project portfolio for risks and issues and take ownership of mitigation plans, as necessary

• Contribute to the ongoing development of project management and delivery methodology for OpenGov’s enterprise SaaS solutions

• Ability to organize and manage a portfolio of projects, with responsibilities varying based on each project's complexity, size, and scope.

• Apply strong ERP domain knowledge to guide customers through complex integrations, data migrations, process changes, and system configurations

• Be a primary point of contact for project implementation activity

• Establish command and control of project delivery both internally and externally

• Partner with cross-functional teams to gather key documentation and required resources in order to set appropriate expectations with internal and external stakeholders.

• Ability to innovate in a fluid & dynamic environment, while bringing best practices to help provide needed structure

• Strong ability to flex quickly to changing situations while relying on project management training and principles to ensure projects are under control

• Track and report on project progress, budget and health

• Participate in the sales process as needed

• Support Statement of Work creation on an as-needed basis

Requirements and Preferred Experience

• Minimum of 5 years of increasing project management responsibilities in a SaaS environment.

• Proven experience with one or more ERP solutions, with an emphasis on standardized delivery methodology

• Occasionally travel to customer sites to conduct on-site workshops and solidify customer relationships (estimated 15-25%).

• Demonstrated ability to communicate diplomatically and effectively with customer executives

• Ability to influence customer resources to stay on track with project plan

• Exceptional written, oral communication and critical thinking skills

• Proven experience effectively communicating and reporting at the executive level

• Experience using project management tools to plan and track large, complex projects

• Proven experience serving as a project lead and motivating teams to action

• Strong aptitude of technology tools and solutions

• Strong analytical thinking, strong system perspective, and diligent process analysis skills

• Stro