Customer Service Representative

POSITION OVERVIEW

dormakaba is seeking a Customer Service Representative based in the Indianapolis, IN area. The Customer Service Representative is responsible for providing support to the organization by obtaining, analyzing, and verifying the accuracy of order information in a timely manner, providing technical support to end users and business partners using our software applications and lock hardware.

 

***This position is remote. *** 

 

HOURLY HIRING RANGE: Base Salary $19 - $23 hr. (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) Please visit our career site for more information on benefits.

 

WHAT YOU WILL DO

• Receive, process, and verify the accuracy of customer order utilizing the company’s software system and customer purchase orders.
• Initiate required action(s) for response to customer requests for order changes, including the maintenance of order information files. Communicate changes to the appropriate personnel.
• Provide Customer Service management with the data for inclusion in various scheduled and special reports.
• Develop and recommend changes to existing methods and systems to increase the accuracy, efficiency, and responsiveness of the Customer Service Team
• Issue Return Goods Authorizations (RGAs) and Credit Memos

WHAT WE REQUIRE

• High school education or equivalent
• Proficient experience with computers (E-mail, scheduling, word, spreadsheets, etc.)

 

WHAT WE PREFER

• Working knowledge of SAP or ERP systems
• 5 years’ experience in customer service with increasing responsibilities
• Associate’s degree
• Knowledge of BEST products

 

WHAT WE OFFER

• Taking Care of our Employees on Day One with Medical, Dental, Vision, Life and Disability Insurance coverage options.  No waiting periods!
• Your health is our priority, we offer Medical Wellness Programs to aid in your well-being.
• Vacation and Personal Time Off
• We support your growing family; we provide Parental Leave for Moms and Dads!
• Wisely plan for your future with our 401k Matching plan beginning on Day One.
• Supporting your career development with our Tuition Reimbursement Program.
• Robust culture supporting internal advancement with our Learn and Grow Program.  
• Discover your best attributes using CliftonStrengths to pave the way for success at dormakaba.
• 24/7 access to over 15,000 LinkedIn Learning courses to assist in your professional development and to expand on your individual interests.
• Employee Assistance Programs
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