Senior Analyst I , Growth & Retention Insights

As a Senior Analyst I, you will be key in quantifying and communicating the value of Included Health to our clients. This position plays a crucial role within the Growth & Retention Insights team. Growth & Retention Insights consists of 5 team members. This team sits within the larger Insights for Business Excellence team that is part of the Business Acceleration Organization.

Some examples of things you might work on:

• Developing tailored reporting packages to support our business review and strategy meetings with a book of 2-4 clients
• Diving deep into our data platform to answer client-centric performance and value questions
• Scaling insightful analyses to deliver to the market (e.g., to prospective clients, to consultants/brokers, etc.), supporting our growth
• Partnering with teams across the company to to support cross functional efforts like ensuring new product features and underlying data are incorporated into data pipelines and reporting workflows
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• We predominantly use SQL, Python, Looker, and Google Workspace tools to complete and share our work. We primarily use Jira, Confluence, Github, and Slack for communicating, collaborating, and managing our work and documentation. Join us in driving impactful decisions and fostering our business and client relationships!

Responsibilities:

• Engage as a collaborative partner to the Client Success team and other Go To Market functions to meet client reporting needs, demonstrating the value of our services
• Translate findings of complex analyses into actionable recommendations for clients; Support our Client Success team in delivering those results during live client meetings
• Partner with cross functional teams to resolve key data blockers that may limit the ability to deliver on analytic requestsDevelop robust, efficient, and integrated data models, analyses, and dashboards
• Clearly and succinctly document and maintain said documentation of repeatable processes and analyses for the benefit of future reference and peer knowledge sharing
• Occasional travel to client sites for business review meetings and company offices for strategy and team building meetings

Required Qualifications:

• Expert proficiency in SQL: You write clean and efficient code and review team member's code with high attention to detail and a critical eye
• Exposure to Python for data analysis or automation Intermediate proficiency using a data visualization / BI tool to publish interactive dashboards for internal partners and external clients
• Demonstrated ability to lead cross-functional projects
• Strong attention to detail and eagerness to learn new analytical approaches
• Excellent written and verbal skills to communicate to and build trust with peers, clients, and other key internal and external stakeholdersComfort with ambiguity and defining an approach to a given question or problem
• Experience working with various types of raw data including (but not limited to) medical/Rx claims data, eligibility data, product data, and survey data
• Experience creating thoughtful analyses leveraging complex data and presenting the results to clients and other key stakeholders
• A minimum of 5 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience
• Knowledge of the employer-sponsored health space and/or working with health plans serving commercial populations is a plus but not required

Valued Qualifications:

• Experience with Looker
• Experience with Google Workspace tools, Salesforce.com platforms and data, Slack, Jira, Confluence, Github, and Jupyter notebooks

Physical/Cognitive Requirements:

• Ability to effectively communicate and engage with others, with accommodations available for visual or auditory impairments
• Ability to respond effectively to changing situations, with accommodations available for varying response times.
• Ability to form a plan for execution of a particular analysis or deliverable
• Facilitate communication and collaboration with clients and stakeholders.
• Attention to detail as applied to analytics requests and review prior to delivery of results
• Critical thinking skills
• Curiosity
• Strong verbal and written communication skills
• Adaptability to changing priorities
• Ability to maintain focus and attention on tasks, with accommodations available for individuals with attention-related conditions.
• Prompt and regular attendance at assigned work location.
• Ability to remain seated in a stationary position for prolonged periods.
• Requires eye-hand coordination and manual dexterity sufficient to operate keyboard, computer and other office-related equipm