Jobs and Careers

Director of Operations, Crisis

Tanglewood Arbor, United States, United Statesfull_timeVerifiedPosted 9 Mar 2026

About the role

Make a Difference in Someone’s Life!

At Monarch, we work together to provide life-changing care in communities across North Carolina and Rhode Island. As a team, we provide hope, promote wellness, and empower individuals and families impacted by mental illness, substance use disorders, intellectual and developmental disabilities, and traumatic brain injury.

You Belong at Monarch

You deserve a positive and encouraging work environment - a place where you can do your best work and grow as a professional. That is just what you’ll find at Monarch. Here, we care for people, including our team members. We offer a comprehensive, competitive benefits package that supports full-time and part-time team members and their families. More than just a job, this opportunity with Monarch will give you room to spread your wings and grow because we believe in promoting from within and developing future leaders.

Job Highlights:

This Opportunity:

The primary responsibility is to provide oversight of the operations of the facility-based crisis. This position provides leadership and coordination within the area of responsibility and serves as a tactical point person as it relates to the care of the people we support, staff development, physician relationships, quality initiatives, program development, and corporate-wide success.

What You'll Do:

Work directly with the Senior Director of Crisis Services, to manage the daily operations of the centers
Develop and implement tactical work plans to support the goals and objectives of the FBC and the organization, including, but not limited to identifying workflows and instituting corrective actions.
Provide effective administrative supervision and oversight, as applicable and within accepted agency guidelines, to assigned staff. This shall include, but is not limited to, responsibility for hiring, discipline, termination, training, and performance appraisals.
Ensure effective 24-hour coverage for individuals served, as needed
Interface with providers, manager, staff, and other departments to facilitate teamwork, communication, and improvement activities.
Function as an electronic health record super user, working closely to ensure that appropriate training, error monitoring, and corrections are completed in a timely manner.
Ensure that equipment and supplies are readily available at the time they are needed and in emergencies, which includes medication, lab processing and notification of emergency medical services when indicated.
Prepare, administer, and oversee the budget and monthly financial reports in conjunction with the Sr. Director of Crisis Services and the Budget Officer. Ensure regular and clear communication with staff on budget expectations
Investigate complaints, prepare reports on resolution, and provide an avenue for timely resolution of all concerns and complaints, including review of incidents and ensure all documentation is completed, providing feedback and plans of action if change is warranted.
Coordinate and prepare staff for potential weather and other related disasters.
Attend and actively participate in meetings and training as required.
Demonstrate knowledge of and comply with all agency policies and procedures, as well as state and federal statutes and regulations related to specific program areas.
Complete all other relevant responsibilities as assigned by the supervisor
Maintain trainings as required and requested
Demonstrate knowledge of emergency procedures and assist in crisis situations, including implementation of safety measures for a safe milieu.
Complete all other relevant responsibilities assigned by the supervisor
Driving and travel may be required