Parts Logistics Coordinator

At Electrolux Professional Group we hire to meet needs beyond tomorrow

  UNLOCK YOUR POTENTIAL  At Electrolux Professional Group, we believe potential powers progress. We’re not searching for perfection—we’re looking for people with the right mindset. If you're curious, resilient, and ready to grow, you'll find the space to lead, innovate, and together with us Meet the needs beyond tomorrow. 
  https://www.electroluxprofessionalgroup.com/en/join-us/ 
  Parts Logistics Coordinator 

WHAT YOU’LL BE DOING

• Enter, review, and validate parts orders for assigned distributors or customer accounts to ensure accuracy, pricing compliance, lead time adherence, and correct shipping terms
• Monitor open order backlogs, identify at-risk orders, and proactively communicate potential delays or issues to customers and internal stakeholders
• Serve as the primary day-to-day contact for assigned distributors, providing order status updates and resolving routine inquiries
• Coordinate with internal teams including Purchasing, Operations, Warehousing, Technical Service, and Finance to ensure proper flow of parts through the system
• Identify and flag order errors, discrepancies, or systemic issues requiring correction or escalation
• Process and manage customer RMAs, including returns, credits, and replacements, in accordance with established procedures
• Manage OSD (Overage, Shortage, Damage) claims and coordinate resolution with customers, carriers, and internal teams
• Maintain accurate order records and documentation within ERP and related systems
• Follow established Standard Operating Procedures consistently and accurately
• Contribute to the creation, documentation, and updating of SOPs as processes evolve
• Support backlog reviews and daily operational reporting by highlighting risks, trends, and recurring issues
• Escalate issues appropriately when service commitments, availability, or customer satisfaction are at risk
• Perform other duties as assigned

WHAT’S NEEDED FOR YOU TO THRIVE

• Strong attention to detail and organizational skills
• Clear written and verbal communication skills
• Ability to manage multiple tasks and priorities in a fast-paced environment
• Ability to follow defined processes and procedures consistently
• Basic problem-solving skills with a willingness to ask questions and escalate appropriately
• Proficiency with Microsoft Office, particularly Outlook and Excel
• Ability to learn and navigate ERP systems and internal tools
• Customer-focused mindset with professional communication skills
• Ability to work collaboratively across departments

EDUCATION AND EXPERIENCE: 

• High school diploma or GED required
• Associate degree or coursework in business, supply chain, logistics, or a related field preferred
• Prior experience in order management, logistics, distribution, customer service, or a related operational role preferred
• Logistics, warehousing, or distribution experience is a strong plus
   

OUR CULTURE IN 4 WORDS  Be Customer Obsessed. Build Trust. Be Bold. Act Sustainably.  (We’re building it every day — and we’d love your help.) 
WHAT’S IN IT FOR YOU Trust, ownership, and the opportunity to grow  • Be part of a company grounded in customer focus, sustainability leadership, innovation, and social impact. We aim to Meet Needs Beyond Tomorrow • The possibility to work hybrid and build a flexible worklife balance • Be part of an industry shift that makes a difference — in how people live, cook, clean, care, and serve  • Plus: country-specific perks and benefits designed to support your well-being.

Electrolux Professional Group - meeting needs beyond tomorrow

Electrolux Professional Group is the sustainability leader in our industry and one of the leading global providers of food service, beverage, and laundry equipment for professional users. Our innovative products and worldwide service network make our customers’ work-life easier, more profitable – and truly sustainable every day. Our solutions and products are sold in over 110 countries. In 2024, the Electrolux Professional Group had global sales of SEK 12.5bn and approximately 4,300 employees. Electrolux Professional’s B-shares are listed at Nasdaq Stockholm. For more information, visit