Institutional Aid Specialist

Compensation Range:

Hourly: $20.00 - $23.00

Position Summary

The Institutional Aid Specialist has responsibility for performing duties requiring analytical decision-making and coordination of program requirements. Incumbents are responsible for performing various duties in the coordination of internal and external scholarship programs as well as various forms of institutional aid, which can include outreach, customer service, monitoring communication with students and awarding aid.  Institutional Aid Specialists provide exceptional customer service and quality responses to all student and internal inquiries.  

Essential Functions:

• Manage and maintain the awarding of all Institutional Aid, including but not limited to: Internal and external scholarships, Federal Work Study, CARES/HEERF, Institutional Loans, State Grants 
• Manage and monitor emails to the department. 
• Serve as an information resource regarding all forms of Institutional Aid 
• Ensuring the awards are current and appropriate for reporting. 
• Respond to requests for information in an assigned program area from faculty, staff, students, affiliates, and service providers. 
• Provide support for staff on processes and procedures. 
• Participate and assist monitoring scholarship budgets, which may include awarding or reconciling student accounts. 
• Collaborate with internal departments, affiliates, and service providers to forward college initiatives and determine program needs. 
• Attend all required team meetings and trainings, adjusting schedule as necessary. 
• Provide professional and composed support to escalated students.  
• Participate in ongoing department projects, or other special projects, as needed.  
• Reasonable and consistent attendance to fulfill requirements of position.   
• Other duties as assigned. 

Supervisory Responsibilities:  N/A

Requirements:

Education & Experience:

• Bachelor’s Degree in relevant field preferred 
• Minimum of one (1) year of financial aid programs, scholarships or regulations required 
• Experience with data processing and automated records maintenance systems preferred 
• Experience with the online delivery of education preferred  
• Experience working in a technology-driven enterprise preferred 
• Experience in higher education preferred 
• All skills, abilities and education will be considered for minimum qualifications 

Competencies/Technical/Functional Skills:

• Knowledge of available private, state, and federal aid programs. 
• Knowledge of academic and business workings of a higher education institution. 
• Knowledge of University policies and procedures. 
• Knowledge of financial aid software or agility within financial aid technical systems 
• Skill in oral and written communication. 
• Skill in operating equipment, such as personal computer, fax, copier, phone system. 
• Skill in utilizing technology, including ability to navigate web sites, perform word processing, create spreadsheets, send e-mail and electronic messages. 
• Ability to multi-task and prioritize. 
• Ability to use and facilitate online communication using email and/or other technology-based communication media. 
• Ability to problem-solve. 
• Ability to maintain confidentiality. 
• Ability to prepare letters, reports and business correspondence. 
• Excellent customer service skills. 
• Organized with good time management skills. 
• Highly organized and detail oriented. 
• Proficient with Microsoft Word and other applications in the Microsoft Office suite. 

Location: Remote, USA

Travel: No Travel Required 

#LI-Remote

Candidate receiving offers will be offered a salary/pay rate commensurate with experience that vary based on a candidate’s qualifications, skills, and competencies.  Absent exceptional circumstances, candidates will be offered a salary within this range for this position. The minimum salary will be offered based on the minimum exemption threshold based on state of residency. Base pay is one component of National University’s total rewards package, as we are dedicated to supporting the needs of the “whole you” with our holistic approach to employee benefits by offering comprehensive well-being benefits for you and your family.  For full details about our benefit plan offerings, please visit benefits.nu.edu. For Pa