Telehealth Clinician_Clinical Services (WA)

Why Planned Parenthood?

Working at Planned Parenthood Great Northwest, Hawai’i, Alaska, Indiana, Kentucky is more than a job. It provides the opportunity to contribute to our powerful mission and perform meaningful work.

In healthcare services, this means a commitment to providing the absolute best in patient care and education. Our exceptional health center staff drives our mission forward by upholding our acclaimed customer service & confidentiality standards, and working to create a safe, judgement-free space for anyone seeking Planned Parenthood services.


About our Telehealth Clinician position

The Telehealth Family Planning Clinician is part of the staff team that provides reproductive health care services through asynchronous and synchronous modalities in accordance with Planned Parenthood Great Northwest, Hawai‘i, Alaska, Indiana, and Kentucky policies, protocols, and procedures.

What will you be doing!
• Understanding, committed to, and practice a market- and customer-oriented approach to health care delivery. This role will primarily perform these duties through asynchronous and synchronous modalities using telehealth capabilities to communicate with patients.
• In compliance with PPGNHAIK medical protocols, triaging, examining, screening, and treating all patients based on current evidence, best practices, and clinical judgment; follows up abnormal findings and test results appropriately; seeks consultation and makes appropriate referrals.
• Implementing new patient services into clinical practice in accordance with protocols and PPGNHAIK training.
• Conducting contraceptive education and medical interviews, such as medical history, and respond to client’s queries for information of a medical nature, either via telephone, asynchronous communication, or video platform.
• Identifying clinical emergencies and implementing appropriate measures.
• Serving as a delegator for support staff as required by state regulations (i.e., Medical Assistants).
• Maintaining a safe and clean working environment by complying with universal precautions, OSHA, PPFA, and PPGNHAIK policies and procedures.
• Participating in community education and staff training as needed and providing regular feedback to the Telehealth Management Team.
• Respond to needs of the clinical team by, including, but not limited to:
◦ Monitoring virtual waiting rooms
◦ Providing real-time technological support to patients
◦ Maintaining medical records
◦ Maintaining an efficient and clean medical facility
◦ Processing records

▪ Accepting individual and joint responsibility for participation in health center efforts for achieving:
◦ Three clinician visits per hour
◦ RVU goals
◦ Annual health center fiscal goals in revenue, expenses, and contribution margin
◦ Compliance with all organizational quality assurance guidelines and federal regulations including OSHA

Minimum Qualifications:

• License - Women’s Health Care Nurse Practitioner, Adult/Family Nurse Practitioner, Physician’s Assistant, Certified Nurse Midwife (ARNP, PA, or CNM).
Preferred Qualifications:
• Previous experience in an OB/GYN-related field preferred
• Prior experience with remote/telehealth work strongly preferred.
• Proficiency with EHR systems and information technology is strongly preferred.
• Bilingual English/Spanish skills preferred.
• Minimum one-year prior experience as a Clinician at PPGNHAIK preferred.

Salary Range:
$50.94 - $94.61
Position Type:
Full- time - Non-exempt
This is a union role – United Food & Commercial Workers 3000
Benefits Eligibility:
This position is eligible for PPGNHAIK benefits. As part of our total compensation, we provide a comprehensive benefits plan including medical, dental and vision plans, retirement, paid time off, short and long-term disability and life insurance. For additional information about our benefits program, please send an email to hre.contacts@ppgnhaik.org.
Other Information:
All new hires are strongly recommended to have the COVID-19 vaccination, including boosters. All new hires hired between September and April must present proof of receiving a current flu shot.
What we expect from you.
• That you adhere to our code of conduct, policies, procedures, and protocols.
• That you always demonstrate a high degree of professionalism.
• That you always support and model our customer service standards.
• That you value continuous learning and seek ongoing training and development.
Our commitment to diversity:
At PPGNHAIK, we’ve outlined our priorities and goals as we continue to cultivate and promote a diverse, equitable, & inclusive culture that champions dignity, care, and respect, and where empl