Closing Officer

Job DetailsJob Location: Clermont, FL 34714What does Exploria Resorts have to offer?  Serving the vacation ownership and hospitality industry for over 25 years, Exploria Resorts offers full-time employees competitive benefits including Health insurance with HSA and FSA options, Dental Insurance, Vision Insurance, Life/AD&D insurance, Short – Long- Term Disability coverage, 401(k), PTO, Paid Holidays, Employee Referral Program, Employee and Family Discounts, growth opportunities, and more!

 

Job Summary:

 

The Verification Officer is responsible for supporting sales, solidifying the sale, and ensuring accuracy and completion of all documents while staying in compliance with our Company’s policies, business rules and State requirements.

 

Responsibilities and Duties:


Answer any questions related to the sales transaction, benefits of the program and/or closing documents
Notarize and verify documents ensuring all applications, forms and necessary documents are submitted and completed accurately
Review and organize documents for signature and initials for contract processing
Ability to explain the benefits of the product, maintenance and taxes of Club Exploria and Marketplace
Welcome owners/members and review documents in a quick and timely manner
Answer and clarify any owner/member questions and overcome any objections while closing
Ensure the owners/members leave with a complete understanding of the product they have purchased and are completely satisfied
Serve as the primary point of contact during the rescission period
Maintain and work pending deals with follow up calls and obtain new credit card information, if necessary
Handle and work all cancellation letters and assist the sales team in saving the sale
Assist owners with any questions or concerns via phone, email or direct contact
Act as the liaison between owners and Member Services, Contracts Department, Financial Services and/or Sales Department

QualificationsQualifications and Skills:


Timeshare experience highly preferred
Basic computer skills to input information into company software
High school diploma or equivalent
Notary License highly preferred


Competencies:


Effective interpersonal and oral communication skills
Must be punctual and dependable
Positive attitude and a willingness to learn
Detail oriented
Ability to take initiative and effectively adapt to changes
Able to use sound judgment
Strong work ethic and a high energy level
Excellent customer skills
Ability to multi-task