Engineering Manager, Troubleshooting

About Zapier

We're humans who simply think computers should do more work.

At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You’ll collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers’ success, and as they grow, so will you.

Job Posted: 7/9/25

Location: New Zealand or Australia east coast only

Hi there!

We're looking for an Engineering Manager to join the team at Zapier. We’re on a mission to make everyone more productive at work. Zapier has helped millions of people build businesses through the power of automation.

Zapier's Troubleshooting team is on a mission to ensure that the process of building, updating, and deploying resilient Zaps is AI-enabled, easy, trustworthy, and efficient. Leading the Editor team means you'll be at the nexus of Zapier's growth, driving innovations that enable users to build more sophisticated workflows with greater ease. The team's work has an outsized impact on Zapier's success – every improvement to the editor's performance, every enhancement to its interface, and every new capability we add reverberates across our entire user base. This role offers a unique opportunity to guide a team working on high-visibility, high-impact projects that are fundamental to Zapier's mission of democratizing automation. You'll collaborate with product, design, and engineering leaders across the company to evolve our editor from a powerful tool into an indispensable platform that our users can't imagine working without.

We’re a globally distributed team, working together to make Zapier the trusted, go-to partner for business automation. If you’re interested in advancing your career at a fast-growing, profitable, impact-driven company, then read on…

• Our Commitment to Applicants

• Culture and Values at Zapier

• Zapier Guide to Remote Work

• Zapier Code of Conduct

• Diversity and Inclusivity at Zapier

About You

• You are a skilled engineering leader. You've got a strong background in leading a team of Engineers working in our stack (primarily Typescript & React, with a side helping of Python, Django, AWS infrastructure, etc.). You understand how your team’s services work and can provide feedback on designs proposed by your engineers. You hold a high standard for operational excellence, monitoring service health and addressing issues.

• You are an effective team builder. This isn't your first rodeo. You have at least four years of experience managing teams of at least 4-5 engineers Backend & Frontend Engineers. You know how to hire, train, and develop engineers from all backgrounds. You understand the benefits of building a diverse and inclusive engineering team.

• You're a collaborative leader. You thrive on bringing people together and breaking down silos, knowing that the best solutions emerge when teams collaborate openly. Your leadership style emphasizes cross-team partnerships and shared success, and you have a track record of fostering environments where knowledge flows freely and wins are celebrated collectively rather than competitively.

• You are energized by no-code innovation. You see the transformative potential in making automation accessible to everyone, and you bring that enthusiasm to your partnerships with product and design teams. Your engineering expertise gives you unique insights into building powerful yet intuitive no-code tools. You're excited about th