Senior Manager, Operations - Category & Assortment Expansion (Last Mile Delivery)

Position Summary...

The Senior Manager, Category & Assortment Expansion will lead the strategy and execution of new category unlocks across our delivery ecosystem — including Restricted Items, Pharmacy, Vision Center, and emerging assortment opportunities. This role combines strategic foresight, operational excellence, and cross-functional leadership to bring new delivery propositions to market, driving incremental growth and expanding customer choice.

You’ll manage a team responsible for identifying, evaluating, and scaling new fulfillment capabilities while partnering closely with Product, Operations, Compliance, and Merchandising leadership. The ideal candidate is both analytical and entrepreneurial — capable of turning data-driven insights into actionable roadmaps and compelling narratives that influence senior stakeholders.

What you'll do...

What You Will Do

• Lead and Develop a High-Performing Team: Manage and mentor a team focused on identifying and executing new category expansion opportunities. Foster collaboration, growth, and accountability to achieve business objectives.
• Own Category Expansion Strategy: Define and deliver the strategy for expanding delivery capabilities across high-potential categories such as Restricted Items, Pharmacy, and Vision Center.
• Bring New Propositions to Market: Partner across Product, Compliance, and Operations to pilot, scale, and operationalize new delivery offerings that meet customer needs and regulatory requirements.
• Shape Business Cases and Influence Roadmaps: Build data-backed business cases that quantify opportunity size, operational impact, and ROI. Present recommendations to senior leadership to drive decision-making and prioritization.
• Cross-Functional Leadership: Act as a connector across multiple teams — ensuring alignment from concept through execution. Proactively identify dependencies, remove blockers, and maintain visibility on progress and risks.
• Operational Excellence: Establish frameworks to measure program health, track KPIs, and optimize performance across pilots and scaled programs.
• Storytelling and Executive Communication: Translate insights and strategy into compelling narratives that inspire alignment and action across all levels of the organization.
• Stay Ahead of the Market: Lead competitive research to anticipate emerging trends, customer expectations, and regulatory shifts impacting delivery categories.

What You’ll Bring

• 5–8+ years of experience in strategy, operations, consulting, or a similar field; experience in category expansion, fulfillment, or last-mile preferred.
• Proven people leadership experience with the ability to coach, inspire, and grow a high-performing team.
• Strong strategic thinking, analytical, and problem-solving skills — with the ability to move seamlessly between strategy and execution.
• Excellent storytelling and communication skills; ability to influence at senior levels and across functions.
• Demonstrated success leading cross-functional initiatives from concept to market launch.
• Experience navigating complex organizations and managing multiple stakeholders.
• Curiosity and adaptability — with a track record of driving innovation and shaping new customer experiences.

ㅤ

ㅤ

ㅤ

ㅤ

‎ 

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor’s degree in Business Administration, Engineering, Operations , or related field and 3 years’ experience in operations, project management, or related area OR 5 years’ experience in operations, project management, or related area. 1 year’s supervisory experience.

Preferred Qualifications.