Jobs and Careers

Manager, Enterprise Client Success

United States - Remote, United StatesRemotefull_timeVerifiedPosted 14 Aug 2026

💰 $140,000/yr($120,000/yr – $140,000/yr)

About the role

About Dynatron

Dynatron is championing a new standard of Fixed Ops excellence for automotive dealerships. We cut through the Fixed Ops data fog and deliver unique insights and actions that help you drive revenue growth, expand margins, and uplift retentio–all through a unique AI-powered Fixed Ops Data Intelligence Platform, proven methodology, and expert coaching.

With accelerating growth, expanding product innovation, and increasing market demand, we are scaling quickl–and the success, retention, and expansion of our enterprise customers are critical to what comes next.

The Opportunity

We’re looking for a strategic, data-driven Manager, Enterprise Client Success to lead the team responsible for Dynatron’s most complex and high-value customer relationships.

This is a high-impact leadership role with direct ownership of Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) across the enterprise segment. You’ll build and execute the strategy for how we engage, retain, grow, and create measurable value for large, multi-stakeholder customers while developing a high-performing Enterprise Client Success team.

The ideal candidate combines sophisticated enterprise account management with strong operational discipline. You understand that exceptional client success requires more than strong relationships. It requires a deep understanding of customer objectives, product adoption, account health, business outcomes, and risk. You use data to anticipate problems before they become escalations, identify opportunities for expansion, and ensure our most strategic customers continuously realize value from their partnership with Dynatron.

This is an opportunity for a leader who can balance high-touch client partnership with scalable execution and wants meaningful ownership of both customer outcomes and commercial results.

What You’ll Do

Own Enterprise Retention & Growth

Own GRR and NRR performance across Dynatron’s enterprise customer portfolio.
Develop and execute strategies that increase retention, product adoption, customer value, and expansion.
Establish clear account health, risk, adoption, and engagement indicators to proactively identify opportunities and challenges.
Build disciplined renewal and retention forecasting processes that provide visibility into customer health and revenue risk.
Partner with Sales and other GTM leaders to identify and execute expansion opportunities within existing enterprise accounts.

Build the Enterprise Client Success Strategy

Define and continuously improve Dynatron’s enterprise customer success model, including segmentation, engagement strategy, account planning, executive relationships, and service expectations.
Design scalable, repeatable processes across the enterprise customer lifecycle—from onboarding and implementation through adoption, value realization, renewal, and expansion.
Balance high-touch engagement with operational efficiency to ensure resources are aligned to customer value and business impact.
Establish clear success plans and measurable outcomes for strategic accounts.

Lead Strategic Enterprise Relationships

Ensure Dynatron develops deep, trusted relationships across multiple levels of our enterprise customers, including executive stakeholders.
Guide the team through complex customer challenges, escalations, renewals, and expansion conversations.
Help translate customer goals into actionable strategies that demonstrate measurable business value.
Build executive-level engagement strategies that strengthen relationships beyond individual users or champions.

Lead & Develop a High-Performing Team

Lead, coach, and develop Enterprise Client Success professionals responsible for complex, high-value customer relationships.
Establish clear expectations, performance standards, and accountability across the team.
Coach team members on strategic account management, executive communication, commercia