Technical Product Manager - Preferential Bidding System (PBS)

Job Description:

Job Summary:

 The Technical Product Management team is part of the Customer Fulfillment team of  Navblue Portfolio. This team will manage the domain specific (as opposed to computer) technical support for all Navblue products used by customers.

The Technical Product Manager provides expertise and technical support on Navblue Products. They will be the product expert to answer questions either form customers or from other Navblue entities. The TPM should analyze customers feedback and occurrences on the products to provide leadership and direction to all development activities. The TPM prioritizes the bug fixes and needed enhancements in the Product and, depending on how the product is developed/maintained, follow-up progress with AMS, Solutions or Navblue trains.  

The Technical Product Manager provides operational expertise of the use of the product by our customers. They are responsible for ensuring the right level of verification and validation regarding operational use of the product. The TPM is also accountable for ensuring customer satisfaction following the 4 pillars : safety, security, quality and business.

This position is aimed to manage the Navblue Preferential Bidding System product (N-PBS), the Navblue Line Bidding System and Pairing Optimizer products. N-PBS is a Crew bidding system using a heuristic algorithm while factoring in flight schedules and crew member’s bid lines. N-Line Bidding System is the system that will award pre-build lines in seniority order allowing airlines to build productive lines with little open time. Pairing optimizer produces crew pairings covering a scheduling period by converting your flight schedule into pairings.

Responsibilities:

• Work with Customer Experience team to ensure the Level 3 support regarding product expertise and relying on the L3 support dev team when necessary.

• Ensure Customer satisfaction regarding the product is at the expected level.

• Define new Product releases content by prioritizing the bug fixes and needed enhancements in Run The Business features and user stories  for products being developed in a SAFe Train

• Responsible for the End to End operational use of Product by ensuring Verification and Validation activities are at the right level. Run User Acceptance Tests at operational level when needed.

• Support the deal management (RFP, RFI and other questions that relate to the product specific domain)  and delivery teams (Customer onboarding) regarding product expertise.

• Responsible for stack management in Loopio for RFP responses

• If needed, act as product responsible for occurrence management dealing with the 4 pillars: Safety, Security, Quality and Business impacts.

• Ensure a smooth and efficient communication with other internal and external stakeholders on the product.

• Support Customer Experience in maintaining and reviewing training materials and product documentation (user guides, release notes).

• Contribute to enhancements of processes and product materials, including but not limited to:

  • Customer-Facing Documentation

  • Freshdesk help files

  • White papers

  • Marketing Materials (as needed)

Required Experience: 

• Five years’ experience working in a software development environment or with Flight Operations products.

• Experience on using or developing a pairing tool or bidding system is required.

• Knowledge of seniority/bidding rules is required

• Technical knowledge of software is an asset but not required.

• Experience in the aviation industry in Flight Operations is required.

• Understanding of the full SDLC (Software Development Lifecycle) management, and several years’ experience working with it on a regular basis

• Proven experience in maintaining project schedules, documentation, communications and meeting deadlines

• Experience developing under external industry standards or certifications

Knowledge, Skills, Demonstrated Capabilities & Competencies: 

• Must work effectively with others in a team environment

• Proactive, problem solver with effective interpersonal and communication skills

• Able to effectively communicate, both verbally and written, technical aspects of architecture and integration to management, clients and staff

• Ability to manage through a period of growth or transition a definite asset

• Able to translate strategic objectives into daily activities and guide and motivate others to deliver

• Supplier (including contract) and partners management

• Excellent organizationa