Customer Identity and Access Management Product Owner

Career Area:

Technology, Digital and Data

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Customer Identity and Access Management Product Owner

Role Definition:
 

We are seeking a technically proficient and customer-focused Customer IAM (CIAM) Product Owner to lead the evolution and lifecycle of our CIAM capabilities. This role is a unique blend of product strategy, agile delivery, technical design, and operational excellence.
 

As the Product Owner, you will help define, develop, and drive customer identity services across web and mobile channels while also owning the end-to-end service performance of the CIAM platform. You’ll work closely with architecture, engineering, security, operations, and business stakeholders to ensure availability, usability, and security of customer identity solutions. You must deeply understand IAM practices, solutions, product delivery, cloud, infrastructure operations, DevOps & Agile principles to succeed in this role. So, if you are ready to take on this exciting challenge and significantly impact the cybersecurity landscape, apply now, and join our team!

What You Will Do: 

• Help define the CIAM product vision, roadmap, and KPIs, balancing customer experience, regulatory compliance, and security.

• Translate business and compliance requirements into technical stories, user journeys, and platform requirements.

• Collaborate with engineering teams on design, development, and deployment of customer identity capabilities including authentication, MFA, consent, and self-service account management.

• Own the CIAM product backlog, prioritize features and technical debt, and ensure alignment with architecture and delivery goals.

• Function as the service owner for CIAM, accountable for availability, reliability, performance, and security of the platform.

• Lead problem management by collaborating with technical teams to identify root causes of incidents and drive permanent corrective actions.

• Collaborate with IT service management (ITSM) teams to ensure proper CIAM monitoring, logging, incident response, and service level agreements (SLAs).

• Provide operational reporting and conduct regular post-incident reviews to improve CIAM resilience and customer trust.

• Drive improvements in customer onboarding, login success rates, and user satisfaction through continuous testing and feedback.

What You Have:

• Experience in product ownership, technical product management, or service ownership within IAM, CIAM, or cybersecurity programs.

• Experience delivering and supporting CIAM platforms (e.g., Azure AD / B2C, Okta CIAM, ForgeRock, Auth0).

• Strong understanding of IAM protocols and standards: OAuth 2.0, OIDC, SAML, JWT.

• Background in software development or technical architecture, with fluency in APIs, authentication flows, and security patterns.

• Demonstrated experience with ITSM practices, including incident, problems, and change management.

• Proven success working in Agile/Scrum environments and collaborating with development, operations, and security teams.

• Excellent problem-solving abilities coupled with solid communication and documentation skills.

• Proven product ownership skills with a strong understanding of best practices, tools, and techniques.

Skills Descriptors:

Communicating Complex Concepts:

• Knowledge of effective presentation tools and techniques to ensure clear understanding; ability to use summarization and simplification techniques to explain complex technical concepts in simple, plain language appropriate to the audience.

Consulting:

• Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.

Cybersecurity Standards and Policies:

• Knowledge of developing cybersecurity policies, standards, and procedures; ability to develop and communicate policies, standards and procedures that guide interactions with customers.

Adaptability: