Engineer Technical Service (Solventum)

Thank you for your interest in working for our Company. Recruiting the right talent is crucial to our goals. On April 1, 2024, 3M Healthcare underwent a corporate spin-off leading to the creation of a new company named Solventum. We are still in the process of updating our Careers Page and applicant documents, which currently have 3M branding. Please bear with us. In the interim, our Privacy Policy here: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ continues to apply to any personal information you submit, and the 3M-branded positions listed on our Careers Page are for Solventum positions. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description:

Engineer Technical Service (Solventum)

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role
As an Engineer Technical Service, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Providing advanced service engineering support, including diagnosing, documenting and resolving hardware and software issues with integrated Solventum products.
• Developing documentation and training materials for service support
• Providing project leadership on New Product Introduction (NPI)/commercialization teams to support technical service readiness for new hardware/software integrated Solventum products
• Training global service providers on hardware/software troubleshooting, repair and support
• Leading the development and implementation of improvements and solutions to support service processes and tools

Your Skills and Expertise
To set you up for success in this role from day one, Solventum is looking for candidates who must have the following qualifications:

• Bachelor’s degree or higher (completed and verified prior to start) in mechanical or electrical engineering from an accredited institution AND of three (3) years of hardware/software experience in a private, public, government or military environment.

OR

• High School Diploma/GED AND seven (7) years of years of hardware/software experience in a private, public, government or military environment.

Additional qualifications that could help you succeed even further in this role include:

• Experience with Quality Management Systems (QMS) and working knowledge of ISO 13485 and/or ISO 9001 standards.
• Experience working on NPI and/or commercialization projects
• Experience providing hardware or software technical support to customers/service providers in a technical sales and/or application engineering role
• Experience developing documentation and training materials for hardware and software service support
• Experience training on hardware troubleshooting and support
• Healthcare, medical technology or medical device industry experience
• Possesses ability to effectively communicate, present and interact with customers and/or resources from both internal and external organizations
• Experience in a service support, technical support, engineering, quality, system integration, operating systems and medical device hardware and software application.

Work location:

• Hybrid Eligible (Job Duties allow for some remote work but require travel to Oakdale, MN at least 2 days per week)

Travel: May include up to 10%

Relocation Assistance: May be authorized

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being 

Solventum offers many programs to help you live your best