Senior Funeral Director

The Senior Funeral Director’s primary responsibility is to provide professional funeral services to client families and take a leadership role in developing Funeral Directors.

Overview & Responsibilities:  

 

• Models and demonstrates a positive attitude and harassment-free working environment, and completes all required learning and development outlined by the company
• Ensures every client family is presented with all service and merchandise options – Every Family, Every Option, Every Time
• Contributes to the overall efficiency of the location by maintaining open and effective communication, and maintaining accurate and timely client files
• Acts to improve market share through memberships of at least one community organization, i.e., rotary, regular participation in community events, groups, and other community relationships as assigned by your supervisor
• Oversees all Team Members participating in services, ensuring that each team member understands their role and professionally represents the location
• Communicates to appropriate Team Members areas of success performance and performance needing improvement to meet business expectations
• Supports staffing to meet business needs, onboarding and training of new hires as needed
• Initial transfer of decedents, embalms, dresses, cosmetizes, caskets, and prepares deceased on an as-needed basis (per appropriate licensing) to the instructions obtained from the family
• Meets with client families to listen, educate, and arrange personalized funeral services and ensure their experience with the business is of the highest quality
• Utilizes systems and technology, i.e., arrangement conversation technology, to review merchandise options, enter contracts, and complete necessary forms at the time of arrangement conversations
• Completes tasks and details resulting from the arrangement conference
• Ensures proper paperwork, including permits and certificates, is completed timely and in accordance with relevant laws and regulations
• Conducts and attends funeral services regularly and leads all post-service follow-ups as needed
• Carries out other projects and duties as assigned, i.e., car washing, building and equipment repair, and pre-need arrangement planning

 

Required Education & Technical Skills:  

 

• High school diploma or equivalent
• Completed mortuary school
• Valid state-issued funeral director/embalmer (as per state licensing requirement)
• Minimum five years of experience as a funeral director
• Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint) 
• Availability to work on-call/first call, in rotation as assigned, i.e., phone, face to face, at the hospital, hospice, residence as needed
• Keep all licenses and continuing education requirements current and in good standing
• Demonstrated knowledge of all aspects of the funeral service
• Strong organizational skills, including time management
• Experience in event planning
• Experience in developing and mentoring funeral directors
• Excellent oral communication skills, including effectively communicating with internal and external customers, community leaders, clergy, and client families
• Excellent written communication, including attention to detail and follow-through
• Experience in collecting funds at the time of arrangement
• Proven accurate data entry skills, i.e., using company POS while interacting with a client’s family member/s
• Experienced in decedent care, i.e., embalming (per state requirements)
• Ability to perform the essential job functions consistent safely and successfully with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and quantitative productivity standard
• Ability to move, push and pull heavy weighted items up to 150lbs safely
• Ability to stand for two or more hours without rest