Director, Digital Sales Transformation – Agentic Capabilities

The Small, Medium, Enterprise and Channel (SME&C) Digital Sales organization plays a critical role in delivering the power of the Microsoft Cloud and the promise of AI to customers around the world. Representing over 80% of the global workforce and contributing more than 40% of global GDP, this segment is a fast-growing, digital-scale engine for Microsoft.

We are building a customer-obsessed, partner-aligned, digital-first sales engine that delivers adaptive, intelligent, and scalable solutions to meet customers where they are. To realize this vision, we are looking for bold, forward-thinking talent to help shape the future.

As a Director, Digital Sales Transformation – Agentic Capabilities on the Business Innovation and AI Transformation Capabilities team, you will architect and lead enterprise-scale AI transformation initiatives across SME&C’s global digital sales organization. You will shape Microsoft’s position by embedding agentic capabilities, autonomous workflows, and intelligent recommendations into our sales engine. This role requires executive presence, accountability for business impact, and the ability to align leadership, partners, and global teams toward a common vision.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. The SME&C organization is a digital-scale engine for Microsoft, representing over 80% of the global workforce and contributing more than 40% of global GDP. We are building a customer-obsessed, partner-aligned, digital-first sales engine that delivers adaptive, intelligent, and scalable solutions to meet customers where they are.

Responsibilities

1. Enterprise Strategy & Business Impact

• Defines and drives the enterprise-wide strategy for integrating agentic AI into SME&C digital sales workflows.
• Develop business cases and drive execution that delivers sustained ROI and measurable seller productivity gains
• Provides thought leadership on emerging AI and automation capabilities, strengthening Microsoft’s position.
• Apply structured, hypothesis-driven problem-solving to design scalable, data-driven solutions.

1. Global Transformation Leadership

• Lead the worldwide deployment of AI-driven sales transformation initiatives, balancing regional needs with enterprise consistency.
• Ensure global governance, scalability, and adoption of agentic capabilities across all geographies and customer segments.
• Demonstrates entrepreneurial leadership, piloting innovative models and rapidly scaling successful approaches.
• Incubate and scale innovative solutions by piloting new models, validating outcomes, and leading deployment into live production with measurable business impact.

1. Executive Influence & Stakeholder Alignment

• Act as a trusted advisor to C-suite leaders, shaping strategic decisions and securing executive sponsorship.
• Build cross-company coalitions across sales, marketing, engineering, and partner ecosystems to accelerate adoption and execution.
• Translate complex program outcomes into clear, data-driven narratives that resonate with leadership, build stakeholder confidence, and secure sustained investment through high-impact communications, proposals, and strategic decks.

1. Organizational Change & Talent Development

• Lead global change management strategies to enable seller, manager, and partner readiness for AI-driven workflows.
• Develop, mentor, and inspire a high-performing, inclusive team, driving a culture of innovation and continuous improvement worldwide.
• Champion practices for landing and communications, ensuring seamless execution of the rhythm of business (ROB)

Qualifications

Required Qualificatons:

• Bachelor’s degree in business, Technology, Finance, Partner Management, Engineering or related field AND 8+ years’ experience in program management, digital transformation, or enterprise operations within a global, matrixed technology organization
  • OR equivalent experience.
• Experience leading complex enterprise-scale, cross-functional programs from concept to execution, with accountability for strategic outcomes.

• Experience delivering AI-powered solutions within Microsoft’s cloud ecosystem includi