Receptionist - Chambersburg - Days

Part time (20 hours weekly)
Monday - Friday Varied Day Shifts
Weekend rotation

Position Function:   Receives and directs patients and visitors at the reception desk.   Coordinates patient flow within the department and accurately processes patient information. Handles communications (telephone, fax, email) procedures in an efficient manner.  Collects patient payments (co insurance and or deductible).

Unit Based Essential Functions and Responsibilities

Job Class Specifics only for Diagnostic Imaging

1.    Maintains a neat, clean work area; communicates to housekeeping needs as appropriate. 
2.    Routinely demonstrates competency and adherence to all organizational safety directives and P&Ps including, but not limited to:  Fire, “Right to Know” (MSDS), HIPAA, Emergency Preparedness, Infection Control, Life Safety (Utilities), and department specific safety procedures as evidenced in daily performance of job functions and successful response to drills and incidents.      
3.    Verbalizes understanding of the hospital's quality model and quality tools.
4.    Demonstrates a willingness to accommodate overtime requirements, or changing priorities in the workplace.
5.    Prioritizes workload at the beginning of the shift in order to maintain efficient patient flow.
6.    Recieves all patients at the reception window in Diagnostic Imaging or MRI; adheres to and implements positive customer service behaviors in a consistent manner. 
7.    Answers telephone in reception area; responds to requests for information.  Refers calls to appropriate staff as necessary; takes complete phone messages to include caller inquiry, name, date, time and response requested.  Displays proper telephone etiquette at all times; demonstrates the ability to use the telephone system properly and effectively.  Places outgoing or transfer calls as requested.
8.    Completes check-in process for all patients and prints face sheets.  Reviews face sheet with each patient for any pertinent insurance authorization information and signatures.
9.    Checks for accuracy of registration to include correct name, date of birth, medical record number, and account number.
10.    Reviews patient order, assuring that correct ordering doctor is listed on all orders.  Assures that any additional report requests are added in Meditech, Synapse or Valco scanning.  Adds fax requested information in Meditech Process Orders.
11.    Reviews physician order for documented chief complaints and medical necessity information including ICD9/10 codes.  Identifies pertinent findings, independently seeks additional information or medical necessity conditions.    
12.    Request patients to fill out medication check lists and magnet safety screenings as needed.
13.    Enters orders for Diagnostic Imaging  studies into Meditech noting accuracy of information entered to include correct medical record number, correct patient name and birth date, ordering physician, and account number.
14.    Notifies appropriate technologist upon arrival of  scheduled or nonscheduled patients.Enters patient information into tracker in order to notify technologists of patient arrivals.
15.    Receives requests for scheduling of urgent/stat Diagnostic Imaging  procedures.     Enters non scheduled  procedures appropriately in accordance with departmental guidelines.  Instructs as appropriate on required preps for requested procedures corrects /edits existing orders for  appointments that need to be re-scheduled or changed.  .
16.    Routinely completes Medical Necessity verification process (including obtaining ABN's) per CWS module.and having patient sign ABN as appropriate. 
17.    Prepares and organizes Meditech History/Order sheets,   Scans all appropriate documents into Valco or Synapse including doctor order, face sheet, medication checklist, and consent forms.  
18.    Checks frequently for call reports printed by Radiologists to reception printers at main desk and in MRI. Calls and faxes stat reports to ordering providers promptly.  Places note in Synapse to verify that stat reports have been called and faxed by noting date, time and provider by name.
19.    Relays information on stat reports to patient or requesting provider.  Makes phone calls to referring physicians and communicates/documents critical values or stat exam findings per department policy.  Communicates any further instructions (Hold and Call cases) to patient before patient leaves the Department. Documents conversations and instructions with patient and provider's office in Synapse.
20.    Accurately processes Point of Service (POS) collections from patients via automated Meditech or credit card payment applications; routinely identifies co-share accounts, discusses the patient's financial obligation and collects/posts payments as outlined in the POS Collections for High Tech Imaging Services. Routine