Network Operations Center Operator

Premiere Networks

                                                                             

Current employees and contingent workers click here to apply and search by the Job Posting Title.

                                                                             

The audio revolution is here – and iHeart is leading it!  iHeartMedia, the number one audio company in America, reaches 90% of Americans every month -- a monthly audience that’s twice the size of any other audio company – almost three times the size of the largest TV network – and almost 4 times the size of the largest ad-supported music streaming service.  In fact, we have:

• More #1 rated markets than the next two largest radio companies combined;

• We’re the largest podcast publisher, with more monthly downloads than the second- and third-largest podcast publishers combined. Podcasting, the fastest-growing new media, today has more monthly users than streaming music services or Netflix;

• iHeart is the home of many of the country’s most popular and trusted on-air personalities and podcast influencers, who build important connections with hundreds of communities across America;

• We create and produce some of the most popular and well-known branded live music events in America, including the iHeartRadio Music Festival, the iHeartRadio Music Awards, the iHeartCountry Festival, iHeartRadio Fiesta Latina and the iHeartRadio Jingle Ball Tour;

• iHeartRadio is the #1 streaming radio digital service in America;

• Our social media footprint is 7 times larger than the next largest audio service; and

• We have the only complete audio ad technology stack in the industry for all forms of audio, from on demand to broadcast radio, digital streaming radio and podcasting, which bring data, targeting and attribution to all forms of audio at an unparalleled scale.  As a result, we’re able to combine our strong leadership position in audience reach, usage and ad tech with powerful tools and insights for our sales organizations to help them build success for their clients at a more efficient cost than any other option. 

Because we reach almost every community in America, we’re committed to providing a range of programming that reflects the diversity of the many communities we serve – and our company reflects that same kind of diversity.  Our company values stress collaboration, curiosity, welcoming dissent, accepting mistakes in the pursuit of new ideas, and respect for everyone.

Only one company in America has the #1 position in everything audio: iHeartMedia!

If you’re excited about this role but don’t feel your experience aligns perfectly with the job description, we encourage you to apply anyway.  At iHeartMedia we are dedicated to building a diverse, inclusive, and authentic workplace and are looking for teammates passionate about what we do!

                                                                             

What We Need:

We’re seeking a Network Operations Center Specialist to monitor live broadcast shows, verify sources, troubleshoot issues with programs, and be the first line of tech support for affiliates. This role is 5 days per week.

                                                                             

What You'll Do:

• Learn and use technical tools and applications to monitor and troubleshoot nationwide broadcasts
• Establish and monitor multiple audio and data feeds to ensure quality and reliability
• Assist clients, fellow technicians, and service personnel in the installation, training and support of software, hardware, and related 3rd party peripheral components.
• Respond promptly to client needs; help troubleshoots problems and develop solutions in a timely manner.
• Develop, read, and interpret technical documentation

                                                                             

What You'll Need:

• Passion for technology and a proven ability to learn new systems quickly; prior experience with tools such as XDS receivers, Comrex, SAS routers, Wheatstone systems, Adobe Audition and NextGen is a plus but not required 
• Intermediate level skills in data gathering and analysis
• Experience with the following technologies is a plus:  Windows operating systems, remote access applications (VNC, Remote Desktop, Team Viewer, etc.), network technologies, system security, cloud technologies and network monitoring tools.
• Solid understanding of web and mobile standards
• Flexibility to work in a 24/7–365 operation including off hour shifts, weekends, and holidays.
• Formal education or experience in general technology is a plus