Client Service Associate

Who We Are

ABOUT ENOVIS™

Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, global talent and innovation, the Company’s extensive range of products, services and integrated technologies fuels active lifestyles in orthopedics and beyond. For more information about Enovis, please visit www.enovis.com.

What You'll Do

At Enovis™ we pay attention to the details. We embrace collaboration with our partners and patients, and take pride in the pursuit of scientific excellence — with the goal of transforming medical technology as we know it.

Because that’s how we change the lives of patients for the better. And that’s how we create better together. Why work at Enovis? See for yourself.

As a key member of Healthcare Solutions, you will play an integral part in helping Enovis drive the medical technology industry forward through transforming patient care and creating better patient outcomes.

Job Title:
Client Service Associate

Reports To:
Client Success Manager

Location:
Remote, USA preferably PST or MST

Business Unit Description:
From automation software, inventory management, real-time insurance benefits verification to various DME billing programs, a partnership with Enovis Healthcare Solutions offers unmatched expertise and customization

Job Title/High-Level Position Summary: Client Service Associates (CSA) collaborate with various internal and external departments and customers to provide product and service information and support for Enovis software applications and resolve emerging problems customers might face. This position will work to ensure new and existing customers on the Company’s software and applications are successful by implementing policies and procedures that ensure customer satisfaction and retention. CSAs work in concert with the Field Implementation Team, Product Team, Development Team and Area Directors to build and maintain customer relationships and ensure customer success with Enovis.

Key Responsibilities:

• Provides remote support to internal and external customers via ticketing, Live Chat (messaging), email, or phone to resolve issues and ensure all customer interactions are thoroughly documented in system.
• Responds promptly to inquiries and complaints and ensures tickets are worked efficiently to resolve issues promptly.
• Evaluates and Identifie