Senior Director of Operations-Corporate Accounts

The Senior Director of Operations for Corporate Accounts (GPO’s, IDN’s and Government) is responsible for overseeing operational performance, scalability, and service delivery across large, multi-site healthcare clients for the hospital business which includes BMT and IVT. This role ensures consistent execution of operational standards, regulatory compliance, financial performance, and client satisfaction while driving continuous improvement across national accounts. 

The Senior Director acts as a strategic partner internal national accounts team, translating business objectives into efficient, and high-performing operational outcomes. 

Key Responsibilities:

Operational Leadership 

• Lead and oversee operations for corporate healthcare accounts across multiple regions and facilities. 

• Develop, implement, and standardize operational processes to ensure consistency, efficiency, and quality. 

• Serve as a key partner to the leadership team in developing the strategy and approach for large corporate accounts for the hospital business. 

• Ensure delivery aligns with contractual obligations, and KPI’s. 

• Identify operational risks and implement mitigation strategies. 

Client & Account Management 

• Serve as the operational point of contact for corporate accounts, including the field national accounts managers and clients. 

• Partner with field corporate account managers to understand strategic goals and translate them into operational plans. 

• Support contract renewals, expansions, and new account implementations. 

• Proactively address client concerns and drive high levels of client satisfaction and retention. 

IDN and GPO Contract Management and Operations 

• Lead end-to-end contract management and contract operations for IDN and GPO accounts 

• Design and implement scalable systems, tools, and processes to support cross-business contracting, visibility, and operational efficiency 

• Partner with commercial operations, pricing and contracting to create frameworks and workflows across hospital businesses  

• Partner cross-functionally to streamline operations, optimize deal structures, and enhance alignment  

• Identify and drive growth opportunities across IDNs and GPOs by leveraging enterprise-wide contracting strategies and