Income Maintenance Supervisor II - Food and Nutrition Services

Posting number: 202500148

Department: Social Services

Division: Food & Nutrition - Team A

Job classification: Income Maintenance Supervisor II

Posting type: Open

Categories: Social Services

Summary

This position is open until filled.
The Human Resources Office is unable to provide status updates by telephone.
The salary range is listed above. Starting salary will depend on qualifications and experience.

Primary Purpose of Organizational Unit:
The Income Maintenance section of the Vance County Department of Social Services includes the following units; (1) Adult Medicaid Recertification’s and Long-Term Care; (2) Adult Medicaid Intake and Adult Transportation; (3) Child Support; (4) Family and Children’s Medicaid; (5) Food and Nutrition Services (2 units); and (6) Support Services. These units have the responsibilities for administering the respective programs in accordance with Federal and State laws, rules and policies. The supervisor of each unit is responsible for the day to day supervision of their staff. This includes assuring that front staff are trained in program policies and monitoring the work of staff to assure compliance with performance standards. Each unit supervisor reports directly to the Income Maintenance Program Administrator I for the section.
Primary Purpose of Position:
This is one (1) of (2) Income Maintenance Supervisor II positions with oversight of Income Maintenance Caseworkers performing intake and ongoing functions for the Food and Nutrition Services (FNS) program. Provides supervision of caseworkers assigned to taking applications and/or performing recertifications for the FNS program. Provides direction and leadership to staff to assure that program policies and procedures are followed in determining eligibility for the program in taking applications, making changes or completing recertifications. Performs coaching, training, monitoring and corrective action with staff in the unit. Assigns cases and manages workload assignments for staff in the unit. Manages client flow and utilizes reports and data to ensure that assistance is provided accurately and timely to applicants and recipients in accordance with Federal and State mandates. Provides data and information to Department leadership as to performance of the unit staff. Completes personnel evaluations and counsel’s staff regarding any performance issues. Coordinates closely with the other supervisors in balancing and monitoring work flow and achieving program outcomes. Works as a team member with other unit supervisors and reports to the Income Maintenance Program Administrator I. This position accesses NC Fast and performs eligibility and enrollment functions.
Work Schedule
Standard office hours are Monday – Friday from 8:30 A.M. – 5:00 P.M. There may be special circumstances in which after-hours work is required.

Examples of duties

DESCRIPTION OF RESPONSIBILITIES AND DUTIES: 
Manage the workflow of the unit. This includes assigning work and delegating responsibility, assures that staff workloads are balanced and that coverage of essential duties is performed during times of staff shortages. Coordinate closely with the other supervisors in planning and coordinating work assignments and flow of work.
Assists the Program Administrator and DSS Director in interviewing and selecting candidates to fill vacant positions. Coordinate with staff development in assuring that staff receive training in program and policies and procedures. Provide coaching and guidance to new and experienced staff regarding work performance and provide counseling when necessary. Complete disciplinary action as needed in coordination with department leadership.
Complete performance evaluations for subordinates as required. Maintain notes and documentation of staff performance, counseling and corrective action. Conduct regular individual staff conference and unit meetings, convey information to staff regarding policy changes or other agency directives. Monitor staff leave requests and leave time.
Prepare and review daily reports regarding timeliness of FNS expedited and regular applications and recertifications. Perform second-party review of cases to assure accuracy and compliance with policy. Coordinate monitoring and training needs of staff with staff development.  Review day sheets and timesheets regularly for accuracy.   Communicate and meet regularly with NCDHHS program consultant regarding program performance and recommendations. 
Provide consultation to caseworkers regarding difficult cases. Handle complaints from clients and follow-up as needed. Provide data and information to DSS leadership as needed. Collaborate with