Senior Enterprise Account Manager - Demand

Nearly half of patients needing medical equipment at discharge don’t get it in time. The ordering process is too convoluted and is still primarily handled by fax. These inefficiencies lead to higher cost of care and poorer patient outcomes. In the most extreme cases, this equipment means life or death.

At Parachute Health, it is our mission to make sure that every patient gets what they need, when they need it. We achieve this by driving efficiency through digital connectivity into every aspect of the ordering process, making it delightfully simple.

We’re leading the charge with a platform that is 10 times faster than the status quo. We connect with major hospitals, payors, and suppliers of life-saving products. Our vision of a "delightfully simple" digital ordering experience for clinicians pushes us forward to transforming the world of post-acute care. 

Job Overview:

The Enterprise Account Manager at Parachute Health oversees a portfolio of large health systems, ensuring seamless adoption, optimization, and growth of the platform. This role serves as the key point of contact for enterprise clients, focusing on long-term success, relationship management, and identifying opportunities for deeper integration and expansion. The Enterprise Account Manager collaborates cross-functionally with various teams including: sales, implementation, integrations, product, supplier account management and support teams to deliver exceptional solutions and drive continuous improvement.

Key Responsibilities:

Account Activation & Success:

Successfully accept Enterprise Health System handoffs from the implementation team post-integration, ensuring a smooth transition and ongoing client engagement. Develop and execute strategic account optimization plans to maximize platform adoption and success.

Client Relationship Management:

Build and maintain strong relationships with key stakeholders across large health systems. Serve as the primary point of contact, ensuring client needs are met promptly and effectively. Plan, prepare, and deliver quarterly business reviews to showcase performance metrics, highlight value delivered, and identify areas for improvement and growth.

EHR Integration Support:

Leverage familiarity with EHR systems (e.g., Epic and Cerner) to guide clients in optimizing workflows and resolving integration challenges in collaboration with the support and integration teams. Comfortable troubleshooting minor integration issues. Familiarity with FHIR and ADT integrations. 

Growth & Optimization:

Analyze usage trends and client workflows to identify opportunities for increased engagement, expanded adoption, and additional integrations. Develop data-driven insights to ensure clients maximize the value of Parachute within their DME workflows. 

Technical Troubleshooting:

Provide expertise in troubleshooting integration issues, addressing EHR-related challenges, and collaborating with internal teams to ensure technical solutions are implemented successfully.

Process Improvement:

Gather user feedback and collaborate with product and design teams to enhance the platform. Identify and escalate feature requests and track progress with internal teams.

Training & Support:

Conduct refresher training sessions and demos to ensure ongoing user engagement. Support clients with managing critical tasks like updating user access and optimizing workflows.

Collaboration:

Work closely with sales, implementation, support, and product teams to ensure a seamless experience for enterprise clients and drive continuous improvement in processes.

 

Requirements:

Experience: 3-5 years of experience in account management, implementation, customer success, or a related field, preferably in healthcare tech or SaaS.

EHR Knowledge: Familiarity with EHR systems aligned with Health Systems, such as Epic and Cerner.

Health System: Familiarity with health system hierarchy, workflows and integrations. Ability to independently manage several high priority client relationships. 

Technical Skills: Experience troubleshooting SaaS platform issues and managing integration-related challenges.

Communication: Strong interpersonal and communication skills for building trust, managing expectations, and collaborating across teams.

Analytical Skills: Ability to analyze data to identify gaps and trends, provide insights, and drive account growth utilizing tools such as Tableau. 

Tools: Prof