Bilingual (Japanese) Exadata SME DBA - Principal Technical Support Engineer

This position is for a Bilingual (Japanese) Principal Technical Support Engineer

The team’s main responsibility is to solve & resolve highly complex technical issues on Oracle Cloud and Exadata On-Prem platforms, spanning across database footprint including Exadata architecture, Real Application Clusters, High Availability, Data Guard, Corruption, Backup and Recovery, RMAN, ZDLRA, Performance, Memory Management, Parallel query,  Query tuning, Storage,  ASM, GoldenGate, Replication, Security, Networking, Enterprise Manager etc.

The candidate is required to work in partnership with team members including SSC Customers, ACS/SSC and GCS engineers and Managers, Account Managers, ACS Sales and product Development teams.

Selected candidate should have hands on experience on UNIX, Linux and/or Solaris platforms. 

The candidate will be widely regarded as a domain authority (SME) and will need to demonstrate an ability to resolve complex problems across wide stack.

Selected candidates should be able to work autonomously as well as within a group

The Engineer will be a key member of the technical problem solving as well as problem avoidance team, routinely sought after to address very complex and demanding, critical customer issues. 

 

 

Career Level - IC4

JOB DESCRIPTION

This position is for a Principal Support Engineer to join an established Oracle Database Exadata & Cloud support team. Candidate needs to be fluent in Japanese language (verbal and written) as well as English. Candidate needs to be located in the US - East Coast is a preference - and will be largely supporting customers in Japan. 

The team’s main responsibility is to trouble shoot & resolve highly complex technical Cloud and  Exadata Database.  

We are seeking expertise in the following areas - candidates with wider skill range will have advantage:  Cloud, Exadata, Real Application Clusters, High Availability, Data Guard, Recovery, ZDLRA, Performance, Memory Management, Database and Query tuning,  Storage, ASM, Golden Gate, Security, Networking, Enterprise Manager etc. The Engineer should have good hands on experience on UNIX, Linux and/or Solaris platforms.  

The selected candidates are expected to work in partnership with customers, other support engineers and developers to deliver a superior ownership experience to the customer. The selected candidate will have opportunities to become an Expert / Guru in Database, Exadata & Cloud technologies. The candidate will be widely regarded as an authority in their current role and will demonstrate the ability to resolve complex problems or identify acceptable workarounds. They should be able to perform their assigned duties with a great degree of independence requiring minimal direction. The Engineer is expected to be a key member of the technical problem solving as well as problem avoidance team, routinely sought after to address extremely complex, critical customer issues. 

RESPONSIBILITIES

The main role of a Support engineer is to trouble shoot highly complex technical problems (Oracle Database & Exadata) requiring high level of technical expertise

• Works directly with customers
• Participates in weekend rotation and shifts
• Participates in initiatives that improve overall product and documentation quality
• Participates in product/platform testing
• Drives improvements in product quality
• Serves as Situation Manager on highly sensitive Customer issues
• Consults with Management in directing resolution of critical Customer situations
• Consults with Customers on complex use of Oracle products
• Achieves knowledge transfer through development and delivery of training, knowledge sessions, mentoring etc.
• Creates /reviews Knowledge Articles
• Contributes significantly towards the “My Oracle Support” Database communities
• Analyzes work load, determines standard methodologies and implements changes to improve productivity
• Proactively contributes to increasing the team efficiency by sharing knowledge, providing feedback about standard processes, writing tools / utilities

Who are we looking for?

QUALIFICATIONS

• Fluent Japanese language (written and verbal)
• Greater than 10 years of industry experience
• Technical degree i.e. BE / B.Tech / M.Tech / MCA / M.Sc. in Computer Science / Management Information Systems / Engineering / Math / Physics / Chemistry or proven professional and technical experience.
• Oracle OCP DBA certification - Preferred
• Oracle OCM DBA Certification is a plus

 

TECHNICALSKILLS

We are looking for a core technical person, who has hands-on Database adm