Dir, Billing Patient Success

Primary Responsibilities

• Manage a team of billing professionals focused on driving Natera’s direct-to-patient support regarding billing-related initiatives.
• Train, manage, and support the overall team to goals/performance of annually defined KPI goals as outlined by the company goal/plan.
• Drive patient invoicing pertaining to design, cadence, and call center collaboration.
• Responsible for the overall vision of the team and managing all day-to-day activities.
• Perform other duties as assigned.
• This role works with PHI on a regular basis both in paper and electronic form and has access to various technologies to access PHI (paper and electronic) in order to perform the job. 
• Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training, and security training as soon as possible but not later than the first 30 days of hire.
• Must maintain a current status on Natera training requirements.
• Employee must pass a post-offer criminal background check

Qualifications

• Bachelor's Degree or equivalent experience required, MBA preferred
• Progressive experience (minimum of 6 years)
• Experience in Call Center Operations (minimum of 5 years)
• Key experience with managing the day-to-day activities of the inbound and outbound billing team with patient and field sales support

Knowledge, Skills, and Abilities

• Ability to effectively coach/train team members
• Ability to define and document billing SOP for patient payment collections
• Ability to select and implement any business systems required for the Patient Billing Success organization
• Ability to work collaboratively with other departments to define requirements and execute against these requirements.
• Has a high level of energy and optimism to motivate outbound prospecting and calling of the billing agents to build a high-performing team.

Physical Demands & Work Environment

• Duties are typically performed in an office setting.
• This position requires the ability to use a computer keyboard, communicate over the telephone and read printed material.
• Duties may require working outside normal working hours (evenings and weekends) at times.

OUR OPPORTUNITY

Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.

The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.

WHAT WE OFFER

Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!

For more information, visit www.natera.com.

Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.

All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.

If you are based in California, we encourage you to read this important information for California residents. 

Link: https://www.natera.com/notice-of-data-collection-california-residents/

Please be advised that Natera will reach out to candidates with a @