Medical Office Coordinator

The Department of Epidemiology Research is seeking a Medical Office Coordinator to provide secretarial support for a multi-faceted clinical office to ensure a smoothly functioning office and good patient relations. Interact with patients, patients’ family members, referring physicians, and third- party carriers with regard to patient-related issues.

Specific Duties & Responsibilities

Clinical

• Coordinates a multi-faceted clinical office.
• Assists patients, referring physicians, and third-party carriers to resolve patient-related issues.
• Scheduling for multiple physicians, processing insurance claims and billing for consultations and outpatient visits, keeping office forms up to date, filed, and prepared.
• Acquires medical/psychiatric records of patients.
• Performing tasks associated with patient billing.
• Relay information to patients regarding preparation for evaluations and follow-up appointments.
• Maintains familiarity with various types of medical insurance to explain these plans.
• Obtains pre-certifications as required by patients' health care insurers or managed care providers. Assists patients or family members with completion of medical insurance forms.
• Informs patients of costs of care being provided, and guides them to appropriate resources for further information, guidance, or assistance.
• Conducts phone screening for anxiety disorders/obsessive-compulsive disorder clinic when necessary.
• Assists with prescriptions (pending orders for physician electronic signature), including completing prior authorization forms with physician input.

Administrative

• Answer telephone, screens callers, relays messages, and greets visitors.
• Coordinate lecture/seminar series (General Hospital Psychiatry lecture series, anxiety disorders and Outpatient Psychiatry seminar series).
• Maintains calendar, schedules appointments and meeting rooms.
• Opens, sorts and screens mail.
• Files in alphanumeric order and locates material from files.
• Coordinates the servicing of office equipment.
• Operates personal computer to access e-mail, electronic calendars, and other basic office support software.
• Uses automated systems to access, enter, and edit patient information. Types routine correspondence, with physician input, using personal computer.
• Completes various request forms for office supplies and equipment as directed.

Service Excellence

• Must adhere to Service Excellence Standards.
  
• Customer Relations.
  
• Self-Management.
  
• Teamwork.
  
• Communications.
  
• Ownership/Accountability.
  
• Continuous Performance Improvement.

• High School Diploma or graduation equivalent.
• Two years administrative experience.
• Additional education may substitute for experience to the extent permitted by the JHU equivalency formula.

Classified Title: Medical Office Coordinator 
Role/Level/Range: ATO 40/E/02/OD  
Starting Hourly Pay Rate Range: Min $16.00 - Max $28.50 HRLY ($22.25/hr. targeted; Commensurate with experience)
Employee group: Full Time 
Schedule: Mon - Friday 8:30AM - 5:00PM 
Exempt Status: Non-Exempt 
Location: School of Medicine Campus 
Department name: SOM Psy Anxiety Disorders  
Personnel area: School of Medicine 

Total Rewards
The referenced salary range is based on Johns Hopkins University’s good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/

Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to prov