Senior Client Success Manager - Remote

Company Description

PayNearMe develops technology to facilitate the end-to-end customer payment experience, making it easy for businesses to accept, disburse and manage payments. Our modern and reliable platform lowers the total cost of payments by increasing acceptance rates, driving self-service and simplifying exceptions. We future-proof our clients’ payments roadmap by including all payment types and channels through a single contract and integration. With PayNearMe, businesses can transform the outdated systems holding them back from achieving progress.

PayNearMe has over 200 employees, closed a $45M Series D round in June 2023, and is processing over $1B in payments monthly. We’re headquartered in Silicon Valley with our employees distributed all across the U.S. Help us solve our clients’ biggest payment problems.

Job Description

The Client Expansion Executive at PayNearMe plays a pivotal role in fostering meaningful, long-term partnerships with our clients by focusing on delivering exceptional value and maximizing customer success. This role is dedicated to understanding our clients' unique goals and challenges, and working collaboratively to identify growth opportunities that align with their needs. Through strategic account management and deep industry knowledge, the ideal candidate will help clients unlock the full potential of PayNearMe’s solutions, ensuring enhanced satisfaction, loyalty, and measurable business outcomes. By prioritizing customer value, this position is instrumental in driving mutual success and continued growth for both our clients and PayNearMe.

Key Responsibilities:

• Lead the management of strategic accounts, providing value-based guidance and support to promote customer success, revenue growth, and retention. 
• Develop and maintain strong relationships with key stakeholders within the customer organizations, understanding their needs and business challenges to propose tailored solutions.
• Drive significant revenue growth through consultative selling by identifying new opportunities within existing accounts.
• Drive strategic initiatives that enhance customer relationships and expand account value.
• Oversee the on-boarding and training of clients, ensuring seamless integration with the payments platform.
• Conduct on-site training sessions as needed for clients to ensure successful adoption of product, address technical and operational challenges.
• Achieve or exceed revenue targets and contribute to long-term business growth.
• Collect, compile and share consistent product and experience feedback from clients on ongoing challenges.
• Leverage existing relationships and business contacts to identify white space, opportunities and ensure attainment of launched revenue.  This includes regular check in meetings, probing into any problems the Client may be experiencing, on-site visits, etc.
• Utilize solid technical knowledge to identify issues and opportunities, advise on best practices and guide clients in leveraging product features to achieve their business goals.
• Up to 40% travel required for on-site client visits, trade show attendance, and engagement in strategic networking opportunities to foster client relationships.

Qualifications

• Experience: A minimum of 7 years of quota carrying sales experience, preferably with a focus on account expansion and customer relationship management in a B2B environment.
• Travel Willingness: Ability to travel up to 40% of the time for client visits and industry events.
• Relationship Building: Strong interpersonal and relationship-building skills, with the ability to engage effectively with a range of executive level stakeholders.
• Sales Acumen: Proven track record of meeting or exceeding sales targets, with a strategic mindset towards achieving sales goals.
• Industry Knowledge: Familiarity with the payment solutions industry and the unique challenges and opportunities within the industry.
• Communication: Excellent verbal and written communication skills, with the ability to clearly articulate value propositions and negotiate effectively.
• Analytical capabilities: Ability to track, report and provide analysis of client performance and projections for future performance. 
• Technical Expertise:  Strong understanding of technical concepts and systems, including Batch Processing, API integration and Data Exchange.   

Additional Information

Benefits

• Base salary per year (paid semi-monthly)
• Fast- paced and professional work culture
• Stock options with standard startup vesting - 1 year cliff; 4 years total
• $50 monthly communication expense stipend to go towards your phone/internet bill
• $250 stipend to enhance your WFH setup
• Reimbursement for periph