Patient Navigator - Interpreter - Float position

Description

What you’ll do as a Patient Navigator - Interpreter at HealthNet:

The Patient Navigator position is responsible to assist in screening patient’s mental health needs and keep other team members such as but not limited to the physicians, advanced practice nurses, nurses, OB primary providers, mental health providers, social workers, and support staff apprised of mental health services available and/or offered to patients. The Patient Navigator gathers information from patients or other team members and screen for specific diagnoses to connect patients with the appropriate mental health counselors, if necessary. This position provides linkages to community resources or others that would be beneficial to the patients overall behavioral health.

Assessment Screening:

• Administer semi-structured and structure psychosocial assessments to determine risk factors that may indicate mental health deficiencies.
• Assessment involves gathering information from the patient in a conversational non-intrusive manner while discussing information of a highly sensitive nature.
• Assessment also involves administering specific assessment tools such as but not limited to: Patient Health Questionnaire (PHQ-9), General Anxiety Disorder tool (GAD), substance abuse assessment tool (CAGE), adult needs strengths assessment tool (ANSA), etc.
• Issue explored include but are not limited to childhood history; criminal/mental health/substance abuse; incidences of abuse, low self-esteem, social isolation, depression, suicide, no lifelines, multiple crises, or stresses; history of violence; rigid and unrealistic expectations, etc.
• Identify urgency of patient referral and work with therapist to schedule or implement services as directed by therapist.

Documentation and Data Collection:

• Document the assessment thoroughly and completely and in adherence with best practice standards.
• Complete and score standardized risking tools that determines eligibility for services. Provides accurate and timely documentation of patient interventions for the client record.
• Maintain all data bases and related records and provide to the appropriate contacts.
• Coordinate data collection and score for quality management reporting.

Interpreter:

• Translate English for Spanish or Burmese patients and their families.
• Translate Spanish or Burmese when time permits, and situations are appropriate.
• Serve as a liaison between non-English speaking communities and the organization.
• Respond to concerns regarding language interpreting and communication for patients and their families.

Education:

• Assess and make ongoing evaluation of interpreter skills.
• Collaboratively coordinate, develop, and distribute translated patient education materials, medical forms, etc.
• Provide culture education to other employees.

Supportive Services:

• Assist to identify patient and/or family needs and may make appropriate referrals to ensure integrated health care services and/or community resources are offered and utilized.
• Assist with client support and care follow-up as directed.

Community/Patient Coordination & Communication:

• This position may assist to provide outreach services to the community, clients, patients and/or families living in the targeted by creating positive messages to attempt to engage the clients/patients in the appropriate services.
• Collaborate with the integrated healthcare team or other service providers in trying to make or maintain contacts with hard-to-reach patients, clients, or families.
• Serve as a liaison with the Hispanic/Latino and Burmese communities.
• Apply a minimum of one health literacy method when communicating with patients/clients.

When you'll work as a Patient Navigator - Interpreter:

• Monday-Friday, 8am-5pm with one evening shift. 

Where you'll work as a Patient Navigator - Interpreter:

• Main location, People's Health Center - 2340 East 10th Street, Indianapolis, IN 46201
• Position will float to other health centers. 

Diversity & Inclusion:

• We commit to fostering a diverse, inclusive, and equitable work environment, where all employees, whatever their gender, race, ethnicity, national origin, age, sexual orientation or identity, education, or disability, feels valued and respected.
• We take a nondiscriminatory approach and provides equal opportunity for employment and advancement in respective departments, programs, and worksites.
• We strive to respect and value d