General Manager NBC Sports Grill

Company Description

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Comcast NBCUniversal has announced its intent to create a new publicly traded company ('Versant') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.

Job Description

The General Manager for NBC Sports Grill- CityWalk Food will be responsible for the overall operation of the venue, including, but not limited to, the efficient and profitable operation of the venue.  This position will directly supervise a team of supervisors and managers and operate a high-volume concept in the mixed-use entertainment venue. 

In the General Manager role, this position will be responsible for the implementation of strategic planning and optimizing restaurant profitability; candidates must also be passionate about quality, cleanliness, and guest service standards. The ability to create and foster a cohesive team is a critical part of this role. Candidates must exemplify excellent planning, delegation, mentoring and coaching skills.

This position will be instrumental in executing strategic plans, while championing guest satisfaction, employee motivation and positive fiscal results.  The position will be accountable for achieving all annual operating profit goals through driving sales, developing, and retaining exceptional talent and driving operational excellence. 

Essential Functions:

• Maintain aggressive efforts to achieve or exceed budgeted sales and profit goals.
• Consistently achieve operational excellence.
• Management of food, beverage, and labor costs through proper and hands on monitoring of all policies and procedures.
• Ensure the highest quality food, beverage, service, sanitation, safety, and retail standards are maintained.
• Communicate restaurant results with Senior Management with recommendations for improvement.
• Strictly enforce all cash handling procedures, purchasing, and receiving procedures and accounting policies.
• Assist in recruitment, training, developing, coaching, and evaluating employees and Assistant Managers in all aspects of business.
• Ensure compliance with all local, state, and federal laws regarding food quality, safety, labor and employment.
• Ensure high Team Member and Guest Engagement.
• Promote company's mission and values.
• Performs other duties as assigned.

Responsibilities include:

• Lead and support management team in training and coaching their staff for “Best in Class” service standards.
• Analyze financial reports to quickly identify and address trends and issues in area performance, including cost of goods, variable labor, and profitability.
• Exceed annual operating profit targets.

Qualifications

Basic Requirements:

• 5-7 Years: Retail and/or food & beverage management required; or equivalent combination of education and experience.
• Thorough knowledge of MS Excel, Word, PowerPoint, and POS systems.
• Ability to work rotating schedules, holidays, weekends, and nights.
• Must have success in controlling costs, maximizing profit, and directly supervising multiple managers.
• Must have experience in the development and implement of strong SOPs to drive consistency and quality of product and guest services.
• Must be experienced in partnering with culinary team on menu