Jobs and Careers

Digital Communications Dispatcher Trainee

Communications Center, United States, United Statesfull_timeVerifiedPosted 15 Aug 2025

About the role

Why choose HCSO? We have a history of stability and excellence. We continue to maintain and cultivate the highest level of standards and professionalism. We are unlike any other. Join the HCSO family!

Compensation Range

$22.62-$35.97

Starting Salary Range

22.62-29.295

Job Description Summary

***Sign on bonus for new employees is $1,500 paid in 3 installments***

Learn to receive and direct emergency and non-emergency calls and utilizing emergency communications equipment to dispatch emergency response personnel to provide timely response to requests for assistance. First Aid, Cardiopulmonary Resuscitation (CPR), Florida Crime Information Center/National Crime Information Center (FCIC/NCIC), and valid State of Florida 9-1-1 Public Safety Telecommunicator certifications must be obtained during the probationary period.

Job Description

Duties & Responsibilities

Duties may vary based on assignment.

Receive 9-1-1 and non-emergency calls, quickly and calmly assesses the situation, enter information into the Computer Aided Dispatch (CAD) system for agency dispatch, and/ or redirect them to specific or alternate emergency responding agencies or departments.
Connect conference calls involving two or more parties to render timely emergency assistance.
Dispatch emergency response personnel using digital and/or analog voice communications equipment and/or an emergency computer dispatch system.
Create reports to identify incorrect location information received through the Automatic Location Information system to initiate corrective actions.
Pinpoint the location of emergency/non-emergency calls initiated from land lines or cellular phones using a Global Positioning System (GPS) and initiate emergency call-backs to obtain additional information or to follow-up on disconnected calls.
Type memoranda and report, duplicate or edit emergency call recordings in response to court subpoenas and public records requests and testify in court to provide an accurate account of information received from emergency/non-emergency calls for assistance.
Maintain records and reports including shift reports and operational logs.
Perform other related duties as required.

Knowledge, Skills & Abilities

Working knowledge of Sheriff’s Office policies, procedures, and guidelines; digital and audio communications equipment operation; and the communication center standard operating procedures, regulations, and 9-1-1 system.
Some knowledge of law enforcement, emergency medical or fire terminology, and effective communication techniques.
Ability to accurately assess emergency information, make correct decisions, and respond to emergencies in a calm and controlled manner.
Ability to operate multi-line or computerized telephone, digital, audio, or radio communications equipment.
Ability to communicate effectively, both orally and in writing.
Ability to locate offices, agencies, or individuals promptly through directories or other information sources.
Ability to maintain confidential information and work under stressful conditions.
Ability to work effectively with others and follow established procedures.
Ability to accurately sort, file, and retrieve material using alphabetical, numerical, or chronological systems.

Working Conditions

Work within an office environment within a law enforcement agency.
Frequent exposure to potentially distressing calls.
Stand/sit at a keyboard or workstation for prolonged periods.
May engage in light physical exertion (e.g., lifting, carrying, pushing and/or pulling of objects and materials up to 10 pounds).
Shift work: May work day or night shifts and non-standard hours/days including weekends and holidays.
Required to wear a Sheriff’s Office provided uniform.
In the event of an emergency or disaster, may be required to respond promptly to duties and responsibilities as assigned by management chain, Division/District Commander, or the Sheriff (or their designee). Such assignments may be for before, during or after the emergency/disaster.