Senior IT Program Manager

 

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.   Senior IT Program Manager - Provo, Utah

Why We Have This Role

We are looking for an experienced Senior IT Program Manager to play a critical role in driving the successful delivery of programs that align business priorities with technology strategy. This role ensures we deliver value to the business while managing dependencies, risks, and communications across teams. You’ll be instrumental in creating structure and accountability in our IT delivery process.

How You’ll Find Success:

• Program Execution: Lead large-scale, cross-functional programs and keep delivery aligned to business outcomes.
• Stakeholder Partnership: Proactively build trust quickly with stakeholders across IT, business, and external vendors.
• Change Navigation - Anticipate blockers and manage ambiguity with composure and clarity.
• Clear Communication - Translate technical and delivery details into compelling updates tailored to your audience. Keep everyone - from engineers to executives - informed with crisp, clear updates.

How You’ll Grow:

• Enterprise Exposure - Gain exposure to enterprise-level program governance and cross-org planning process.
• Cross-Functional Collaboration - Build partnerships with IT strategy, enterprise architecture, and executive sponsors.
• Delivery  Frameworks - Contribute to maturing our program management practices through playbooks, frameworks and mentoring.
• Expand your impact by shaping repeatable delivery models for future transformation initiatives.

Things You’ll Do:

• End-to-End Program Management - Lead complex IT programs, from initiation through execution, risk management, and delivery.
• Requirement Analysis: Evaluate business processes, anticipate requirements, and uncover areas for improvement.
• Collaborate with stakeholders to define scope, success metrics, and delivery milestones.
• Manage multiple project teams across business units, IT, and vendors, ensuring aligned timelines and outcomes.
• Track program health using appropriate tools and metrics, ensuring issues are surfaced and addressed.
• Conduct steering meetings, retrospectives, and decision forums with executive and operational stakeholders.
• Provide mentorship to junior project managers and contribute to continuous improvement initiatives.

What We’re Looking For:

• 5+ years of experience managing IT programs of large-scale projects, preferably in complex environments.
• Proven success delivering programs with cross-functional teams, external vendors, and multiple stakeholders.
• Strong command of program/project management tools and methodologies (Agile, Waterfall, Jira, Smartsheet, etc.)
• Experience managing risk, scope, and dependencies across teams with competing priorities.
• Exceptional communication and stakeholder engagement skills, including executive level reporting.
• Ability to lead without authority, influence outcomes, and foster collaboration across organizational boundaries.
• Bachelors’ degree in Business, Technology or related field.
• Project Management Professional or PRINCE certification

What You Should Know About This Team:

• Wide Impact: System changes have broad visibility and significant impact across the organization.
• Continuous Learning: Opportunities for growth and expanding the scope of responsibilities.
• Collaborative Environment: Work across multiple departments to optimize systems and processes.
• Amazing Team Culture: Highly collaborative and supportive tea