Customer Service Coordinator

Job Description

The Customer Service Coordinator is responsible for providing all day-to-day interaction with customers including receive customers’ initial contact or request.

Reporting to the Sales Support leadership, the Customer Service Coordinator performs as a liaison to provide product and services information, answer questions, perform accurate order entry and maintenance activities, all while providing exceptional customer service to internal and external stakeholders, from receipt of RFQ or Purchase Order to successful order shipment and delivery.

From managing large volume of phone and email communications, this opportunity allows one to take responsibility for ensuring order entry accuracy and providing professional and timely updates to internal and external customers.

Qualifications

Experience Requirements:

• Strong Customer Service skills are a must, including phone calls and active listening.
• Must be able to communicate effectively and professionally at all levels to different customer demeanors (verbal, written and presentation)
• Robust organizational, problem-solving and multitasking skills.

The Successful Candidate:

• Proficient in Microsoft Word, Excel and Outlook.
• Ability to understand technical specifications.
• Proven customer support or customer service experience
• Liaison between customer and multiple functions of the internal team

Additional Information

Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow of liquids, gases and powders across many industries worldwide.

Our purpose is Keeping the World Flowing for Future Generations.

For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.

Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.

Rotork is going through an exciting period of change and growth, building on our existing market success. It's a great time to join us and make an impact in shaping the future of our business.

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