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Exemption Status:

Non-Exempt

Hiring Range:

$18.76 - $29.96

Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Holidays - Every Other Holiday, Monday through Friday, Saturday

Scheduled Hours:

9:30am-6:00pm

Shift:

1 - Day Shift, 8 Hours (United States of America)

Hours:

40

Cost Center:

10021 - 5662 Op Registration

Union:

SHARE Marlborough

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Under the general direction of the Registration Services Supervisor, Manager, and/or Director, functions in a lead capacity and performs a variety of complex duties for the registration and basic scheduling skills.

I. Major Responsibilities:
1. Assists supervisor in assuring that assigned employees are provided with appropriate resources, materials and methods.  Provides recommendations to the manager or supervisor for the most efficient utilization of assigned personnel.  Relays work instruction from the supervisor.  
2. Responsible for new hire unit level orientation and training. 
3. Coordinates the provision of multiple services to patients.  Processes updates and corrections to patient insurance and demographic information. 
4. Schedules and/or arrives Radiology, Lab and basic ancillary service appointments. Coordinates the provision of multiple services to patients.  Processes updates and corrections to patient insurance and demographic information. 
5. Obtains and verifies patient insurance coverage and follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and physician referrals for treatment are obtained prior to patient visits.  Follows up to correct discrepancies as required.
6. Provides patient with standard information regarding their personal preparation for scheduled procedures and services.  Mails patient information packets to patients.
7. Transcription of paper orders when applicable.
8. Obtains patient and witness signatures for all paperwork, including but not limited to Consent to Treat, HIPAA, Privacy, Blood Free Waiver, Medicare Rights, Important Message for Medicare, Patient Rights, etc.
9. Assesses patients’ financial needs and directs accordingly to financial counseling, and refers to appropriate person or area.
10. Provides a variety of related clerical duties, such as retrieving medical and other records, faxing, collating, typing, transcribing, taking and relaying messages, etc.  Receives, and transfers patient phone calls to appropriate personnel and provider.  
11. Maintains accurate and timely records, logs, charges, files and related information as required.
12. Reviews Workqueues lists to ensure accurate and timely billing.
13. Recommends improvements in systems and procedures.
14. Collection of patient liabilities including deductibles, copays, coinsurances, self-pay payments, cosmetic procedure payments, and patient balances as appropriate, prior to or on the date of service.
15. Manages all calls related to expired patients.  Tasks include, but are not limited to, communication with NEOB, funeral homes, medical examiner and pathology for autopsy coordination.
16. Secures patient valuables in hospital safe according to policy/procedure.
17. Completes death certificates according to policy/procedure and updates the expired patient log as needed.
18. Monitors and maintains Patient Access and Revenue Cycle Work queues.

Standard Lead Level Responsibilities:
1. Distributes and monitors the flow of work for an assigned group of employees.  Provides training and technical assistance to employees within the ass