Hospitality Services Sales Manager

Position Title & Department:

 Hospitality Services Sales Manager; Hospitality Services Posting #

5465

Department Description:

The Division of Student Affairs is committed to grounding our policies, programs, and procedures in inclusive excellence. With this commitment, we recognize the importance of educating ourselves and holding one another accountable to ensure our work is approached through an inclusive excellence lens. We recognize our need for ongoing development in this area and continue to strive to improve. We expect all members of the Division of Student Affairs are willing to engage in this work alongside us to uphold our Catholic mission in creating a welcoming environment where the dignity of all students, staff, administrators, and faculty at USD is embraced.

Join the University of San Diego culinary team! Be an integral part of our award-winning, nationally recognized culinary program. We are proud to provide 2.5 million meals each year for our campus community of over 8,000 students, in addition to faculty, staff and visitors. Our diverse portfolio of dining locations and services includes; a full service restaurant and pub, retail outlets (four cafes and a coffeehouse), a market and deli, a food court featuring an array of global cuisine, outstanding catering services, athletic concessions at multiple locations, and food service for the child development center.

University Description:

The University of San Diego, an engaged and contemporary Catholic institution, was founded by the Diocese of San Diego and the Society of the Sacred Heart in 1949. Governed by an independent board of trustees since 1972, USD remains committed to a liberal arts education grounded in the Catholic intellectual tradition and the pursuit of truth, goodness and beauty. Inspired by this centuries old tradition of Catholic higher education, the University welcomes people of all faith traditions and any, or no, religious background. The future success of USD relies on the contributions of those who seek to foster the development of engaged global citizens and an earnest confrontation of humanity’s urgent challenges.

Detailed Description:

The Hospitality Sales Manager is responsible for driving sales and managing client relationships for campus catering services and the fine dining restaurant. This role combines proactive business development, event planning support, and a strong focus on delivering exceptional hospitality experiences. The manager will partner with clients, campus departments, and external organizations to maximize revenue while maintaining the highest standards of service and guest satisfaction.

The Hospitality Sales Manager ensures confidentiality is upheld and that guest expectations are consistently met or exceeded in alignment with the USD Way. Responsibilities include preparing sales proposals and contracts, processing event billings in Caterease, and scheduling events in La Gran Terraza through EMS. The manager oversees all event orders and updates Caterease daily, working with a high degree of autonomy. Other duties may be assigned as needed.

Duties and Responsibilities:

Sales

• Identify and solicit target accounts and nurture existing accounts to increase sales in  USD Catering and La Gran Terraza. Must be able to identify client’s primary buying criteria and personal goals quickly and accurately; then be able to sell to those needs.
• Creatively approach clients, creating proposals, planning and conducting “wow” site inspections.
• Strategically develop and execute events to accomplish the goals of Hospitality (ie awards/holiday banquets, charity events, etc.)
• Responsible for assisting the Hospitality Services Director in attainment of revenue expectations, sales goals, and profitability.
• Responsible for special event sales for “La Gran Terraza”
• Cultivate and maintain strong relationships with internal stakeholders, alumni, community partners, and prospective clients.
• Negotiate contracts and pricing agreements while ensuring compliance with institutional policies.
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