Retail Customer Service Officer

General information

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Name Retail Customer Service Officer Site / Location Portland Post Office Ref # 12382086 Entity Australia Post Opening Date 08-Apr-2026 Suburb Portland State Victoria Work Type Casual

Description & Requirements

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Help us deliver like never before  Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. 

Role Details

• Extensive, supportive training is provided in our Post Office on commencement in the role from Monday - Friday 5 hour shift daily for initial 8 weeks
• Casual shifts will be offered between Monday to Friday 8:45am - 5:06pm (after training is complete)
• Adult Casual Pay Rate $35.01/hour and increases to $37.42/hour after 3 months
• Person will also be required to assist with Box Sorting duties

About the opportunityAs our Retail Customer Service Officer, you’ll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year around one million customers walk into one of our Australia Post Offices. It’s our retail teams who make sure that every experience they have is a great one. And while they do, they’re supported by a welcoming team, take part in ongoing training, and are guided on career development opportunities.  

You'll be

• Performing customer sales and service transactions with customers. 
• Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS). 
• Conducting and processing a number of identity services transactions, including Australian Passport Interviews. 
• Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities.
• Assisting customers with mail lodgements and associate costs.
• Building rewarding relations