Condé Nast is a global media company producing the highest quality content with a footprint of more than 1 billion consumers in 32 territories through print, digital, video and social platforms. The company’s portfolio includes many of the world’s most respected and influential media properties including Vogue, Vanity Fair, Glamour, Self, GQ, The New Yorker, Condé Nast Traveler/Traveller, Allure, AD, Bon Appétit and Wired, among others.

Job Description

Location:

New York, NY

Overview

The Production & Account Management (P&A) team is responsible for the execution of custom marketing programs across all Condé Nast brands and sales categories, collaborating with the sales, digital operations, insights/research, creative, experiential, video and PR teams to produce content programs that include white label, branded content, custom video, native articles, events, social/digital-first content and more.  

This position is on the Production & Account Management team, owning the activation process to bring these co-branded marketing programs to life. We’re looking for an experienced Account Leader and creative problem solver, who’s organized, adaptable and great with client services and communication. Additionally, this person will help to identify day-to-day program hurdles as well as category-specific needs and optimizations. As a team lead, you’ll be responsible for ensuring flawless execution of the campaign, while managing internal brand stakeholders and external client relationships to drive YoY renewal. The ideal candidate is a strong quarterback across multiple work-streams, a strong communicator, with a handle on the rapidly evolving media and marketing industry and is naturally collaborative and proactive.

Primary Responsibilities

• Lead post-sale account management owning the activation of campaigns spanning across branded content, experiential, social, and events

• Serve as the senior client relationship lead and primary point of accountability from contract signature through campaign wrap, ensuring flawless execution and renewal-ready outcomes

• Operate at the intersection of Sales, Editorial, Brand Marketing, Creative, and Production: translating sold-in ideas into deliverable, on-brand, on-time programs

Client Leadership

• Build and steward senior-level client relationships, becoming a trusted strategic partner to clients, brand leads, and agency counterparts

• Lead turnover kickoffs, status governance, executive check-ins, and post-campaign reviews; set the tone and cadence for how clients experience working with us

• Anticipate client needs, surface risks early, and proactively bring forward optimizations and upsell opportunities in partnership with Sales

• Own client satisfaction as a measurable outcome:  including renewal rates, organic growth, and reference-ability

Internal Stakeholder Management

• Quarterback cross-functional teams across Editorial, Sales, Marketing, Creative, Production and more: aligning competing priorities and driving decisions to closure

• Partner closely with Sales: serve as the connective tissue between commercial commitments and execution reality

• Navigate editorial sensitivities with fluency:  protecting editorial integrity while meeting client and commercial objectives

• Escalate thoughtfully and resolve conflict with diplomacy; known internally as someone who makes hard conversations easier

Operational Excellence

• Partner with Sales to own program financials including SOW adherence, scope management, change orders, and margin protection

• Establish and enforce activation workflows, status reporting, and quality standards across the account team

• Manage and develop an Account team: setting clear expectations, coaching for growth, and modeling the standard

• Drive process improvements that scale: clean handoffs, status docs, timelines, wrap reports etc

Strategic Contribution

• Identify organic growth within existing accounts and partner with Sales to develop and propose expansion opportunities

• Bring market and category intelligence back into the organization to inform future product development and packaging

• Contribute to the evolution of our post-sale operating model as our commercial offering continues to expand