Manager, Evaluation Faculty, School of Technology - Electrical and Computer Engineering

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The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
 

Grade: Management_Executive 605

Pay Range: $75,900.00 - $125,300.00

Job Description

The Manager of Evaluation manages the evaluation practices, processes, initiatives, and operations of designated content areas that support university and department goals and objectives. The Evaluation Manager oversees employees who are committed to excellence in evaluating students’ competencies while providing personalized evaluation at scale. This role ensures their team achieves service level agreements (SLA) and goals through coaching opportunities and monitoring metrics and KPIs. This role over sees the academic performance of performance assessments and fosters a continuous improvement environment by identifying system and process improvement opportunities, partnering with stakeholders across the organization to implement efficient solutions, and by monitoring improvement opportunities within courses to enhance student success.

 

Essential Functions and Responsibilities:
Collaborate with department, school, and college leadership to implement strategies and procedures that enhance evaluation processes and support students.
Oversees a team of supervisors and employees, which includes hiring, training, developing, mentoring, managing performance, and setting goals that support department objectives.
Manage the development and implementation of on-going training that ensures employees are calibrated in providing accurate, fair, helpful, and quick feedback on student competency.
Monitor workload and volume to ensure their team stays within the service level agreements and adjust staffing levels as needed.
Participate in root cause analyses to identify process concerns, identify and implement continuous improvement solutions across functional teams.
Monitor, coach, and train individuals and team to ensure the quality of feedback through observation reviews within the schools and colleges.
Partner with schools and colleges in the program development process and ensure course content and evaluation processes align with new and revised degree programs and courses.
Ensure teams are adequately staffed and trained to evaluate the new programs and courses.
Perform other related duties as assigned.

Knowledge, Skills, and Abilities:
Thorough understanding of evaluation, processes, systems, and policies.
Ability to hire, develop, mentor, and lead employees.
Demonstrated success in developing teams and individuals and leveraging team members’ strengths.
Possesses excellent verbal and written communication skills in a virtual environment.
Ability to implement change management to successfully lead change initiatives and evaluate change effectiveness.
Ability to identify process issues, identify solutions, and implement continuous improvement steps.
Proficiency in technology and demonstrated ability to master new applications, platforms, and systems.
Ability to make data-driven decisions and ask critical questions by using the data.
Ability to develop a working knowledge of program content to collaborate with stakeholders on program updates or changes.
Ability to understand, calculate, and communicate budgetary impact stemming from program and course changes, team management (OT, efficiency, capacity, etc.), and/or system changes.

Job Qualifications:

Minimum Qualifications:
Bachelor's Degree in Electrical or Computer Engineering from an ABET accredited institution 

Master's Degree or other