Patient Advocate

Overview

*All positions are located in Fresno/Clovis CA*

 

 

Opportunities for you!

• Consecutively recognized as a top employer by Forbes
• Vacation time starts building on Day 1, and builds with your seniority
• 403(b) retirement plan with up to 8% matching contributions 
• Free parking and electric charging
• Great food options with on-demand ordering

 

Commitment to diversity and inclusion is a cornerstone of our culture at Community. All are welcome as valued members of our community.

We know that our ability to provide the highest level of care is through taking care of our incredible teams. Want to learn more? Click here. 

Responsibilities

The Patient Advocate consults patients to gauge their satisfaction with their care, collect patient information and elevate any concerns to healthcare providers. Serves as a vital link that coordinates communication between patients, family members, medical professionals, and administrative staff to ensure patients are receiving the best possible healthcare services. Is seen as a visible and enthusiastic champion in assisting Patient Experience (PX) leadership with the measures, education and coaching needed to build an excellent PX program. Provides support on various projects and activities to facilitate the integration and effective use of PX tools on an ongoing basis. Receives complaints/grievances/concerns from patients/families and others and coordinates with appropriate parties and departments for resolution. Assists in facilitating recognition activities, including leveraging patient comments and compliments received, as well as employee events. Performs a variety of complex administrative functions, including support to various committees, with limited direction.

 

 

Qualifications

Education• Associate's Degree or an equivalent combination of education and/or experience required• Bachelor's Degree preferred

 

Experience• 2 years of experience in Customer Service or Patient Experience required

 

 

Disclaimers

• Pay ranges listed are an estimate and subject to change.• If any bonuses are noted, they are only applicable to external hires meeting criteria.